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Home / September/October 2017 / A quick Q&A with Adam Ramsey of gap personnel’s IT department
25 September, 2017

A quick Q&A with Adam Ramsey of gap personnel’s IT department

Posted in : September/October 2017 on by : gap personnel Tags: , , ,

How long have you worked in IT?
Seven and a half years ago I joined gap personnel, fresh from college on an apprenticeship scheme. Time flies when you’re having fun!

What appealed to you about the IT sector?
No matter how much you experience, read and study over the years you will never truly be ahead. Technology moves so fast it’s hard to keep up, and that’s what I love the most about it, you are constantly learning.
IT always seemed the natural path for me to take from being a young teen as a close family member worked in this area.  As I went through college I had a placement in a local IT consultancy and that’s where I decided I wanted to give it a go myself.

Describe a typical day in the gap personnel IT department?
No two days are the same. Typically, a day would consist of checking our Helpdesk system for any outstanding queries which haven’t been already dealt with, then I will be logging into my email and checking my diary for the day ahead, planning in any calls and objectives I need to meet.  My role is extremely varied and whilst mostly I will be troubleshooting any technical issues the company may be
facing a key part of my job is having good people skills and the ability to communicate with multiple parties on different issues.

What is your most frequently heard complaint?
The most common complaint we hear is that something is running slow, without any specific information in regards to what system that might be, whether it be internet, application, server based etc.
If we could take away that element of having to ask probing questions, we’d definitely be able to resolve issues a lot quicker.

What advice would you give to anyone looking to embark on a career in the world of IT?
Don’t panic yourself with gaining IT certifications before having any real-world experience, I would say having that actual practical experience is worth it’s weight in gold, and the certifications will allow you to specialize in certain areas further down the line.

What is your dream holiday destination?
I have always fancied travelling Asia, mostly from watching the famous Dicaprio film ‘The Beach’ love the sense of unknown and adventure. Although would have to be a typical Brit and pack a few essential comforts from home!

If you could create any new law what would it be?
Banning TV adverts, too many interruptions in Game Of Thrones time is not a good thing.

Who inspires you?
A lot of my friends and family work in the Public sector mostly NHS/Fire Service and if you ever think you have had a bad day at work you need to speak to these guys, human spirit is well and truly alive!

If you could invite any 3 guests to dinner, who would you choose and why?
James Gandolfini – to hear some of the famous Sopranos lines.
Joe Rogan – one for some of the UFC fans out there, always has an interesting topic of conversation.
Tom Hanks – starred in some of my favourite films, so I’d have to pick him.