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How things stood...
ASDA knew their short-term booking system had room for improvement. If anything, things were too short-term – with bookings in the morning for that afternoon. There was also a clear improvement to be made in pick-rate efficiency (possibly due to workers’ lack of understanding of the system).

What we changed...
gap helped ASDA calculate their minimum daily requirements and then created a fixed fortnightly rota of workers – as well as establishing a pool of extras workers ready to step-in if needed. Pre-employment training also helped establish working practices. And an on-going programme of floor walks and meetings with key supervisory staff has made sure there is a constant two-way flow of information.

What happened next...
Productivity and efficiency are up. In fact, the processes have seen a reduction in new-starter down-time from 200 hrs to 14 hrs in a matter of weeks!