This is a full time, permanent role working Monday - Friday, 37.5 hours per week, 7.5 hours per day between the hours of 8.00am and 6.00pm. The salary for this role is £18,000 per annum and benefits include 25 Days Holiday, Health Cash Plan and Perkbox.
This is an exciting opportunity for an experienced administrator to join a growing business. As part of your role, you will consistently deliver excellent customer service to a portfolio of clients.
You will be working with a strong team of Administrators who are responsible for scheduling and planning the activities of Mobile Health Units as they visit various client sites UK wide and deliver our occupational health service. You will be responsible for arranging visits, allocating and monitoring resource as well as arranging travel and accommodation for our team of Technicians as they undertake site visits.
Key responsibilities of this role include, but are not limited to:
·Working within a team to identify and plan efficient service delivery on a national scale, ensuring site visits and schedules are planned to optimal utilisation, in turn ensuring best value to our customer's needs
·Allocating people and equipment to client sites on our scheduling portal.
·Supporting our customers via phone and email with planning site visits and prepare visit schedules for our customers to complete.
·Liaising with customers and their employees, monitoring the completion of schedules and escalating if not completed correctly.
·Collation of information for handover to our national screening staff
·Compilation of regular attendance & activity reports to meet client requirements
·Assist with raising monthly invoice requisitions
·Coordination of escalated cases returned by our screening staffs
·Liaising with our case management and clinical teams
·Updating records in accordance with the escalation outcome and scheduling of any actions
·Good verbal and written communication skills
·Able to use own initiative and take a proactive approach
·Willing to take an active role in one's own development
·Experience in a customer service, case management or Occupational Health environment
·Good IT skills to include the use of database systems, Outlook, Word, and Excel
·Good organisational skills with the ability to prioritise
·Able to work as part of a team
·Experienced in customer service
·Knowledge of Office 365
·Understanding of data protection (GDPR) and Medical Confidentiality
·Background in diary management and scheduling
For more information on this role, please contact Abi in the Leamington Office
Due to the high volume of applications for each of our roles, if you do not receive a response within 14 days then please consider your application as unsuccessful, however we may keep your details on file and contact you with regard to any other suitable roles.
This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd TA gap personnel, Quattro Healthcare Ltd TA gap healthcare & Quattro Recruitment Ltd TA gap professional) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.