Administrator

Location: Shirley
Job Type: Permanent
Salary: £18000 per annum
Reference: J11127


The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here.
On behalf of our client in the Healthcare industry, gap professional are currently recruiting an Administrator, to be based in Shirley.


This is a full time, permanent opportunity working 37.5 hours per week, Monday - Friday between 8am - 6pm. The salary for this role is £18,000 per annum and offers excellent benefits, such as Health Cash Plan, Perkbox and 25 days holiday plus banks.


You will be an experienced Administrator, ideally within a customer service, health surveillance or Occupational Health environment. This is an excellent opportunity to join a strong team, working on multiple cases.. In this role, you will be working with confidential and sensitive information, therefore, it is essential that you have an awareness of GDPR and an understanding of data protection.


Responsibilities of this role include, but are not limited to:

• Management of cases to include; Loading new cases - Case reviews - Requesting reports - Booking appointments - Releasing advice letters - Closing cases
• Liaising with clients, their employees, internal staff and 3rd parties via telephone, email, and letter.
• Working within company/client SLAs and notifying the Team Leader of any difficulty in achieving these.
• Escalating complex cases or those that are progressing slowly to relevant colleagues.
• Act in accordance with the company's core values of diligence; honesty; exemplary customer service; professionalism; ethical and trustworthy behaviours. Valuing colleagues, customers and business partners, and taking responsibility for their actions
• Act within the boundaries set out by the company's policies to ensure sensitive personal information is protected as required by law, regulatory bodies, ethics, and best practice.


Essential Criteria:

• Must have previous administration experience
• Excellent verbal and written communication skills, liaising with clients and colleagues at all levels
• Can use your own initiative and take a proactive approach
• Ability to prioritise workload and work to concurrent deadlines
• Experience in a customer service, health surveillance or Occupational Health environment would be advantageous
• Good IT skills to include the use of database systems, Outlook, Word, and Excel


For further information on this role, please contact Lauren in the Leamington Spa office.


This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd & Quattro Healthcare Ltd) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.  Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

By applying for the above position and providing your
personal data to us you understand that your data will be processed in line with our Privacy Policy. To
view our full Privacy Policy please go to: https://bit.ly/2GAtG1R