IT Support Service Desk Engineer

Location: York
Job Type: Permanent
Salary: £30k - £35k
Reference: J12734
Contact Name: Debbie Gough
Contact Email: debbie.gough@gapprofessional.com
IT Support Service Desk Engineer
York
£30k - £35k
The Company
A professional services company based in York centre are looking for an experienced IT Systems and Service Desk Engineer to join their IT function.
The Role
You will be assisting with desktop and server support, network, infrastructure and telephony support for IT related issues and faults. You will also be involved in co-ordinating the work distribution, priorities and effectiveness of the Service Desk for the company.
This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products.
Duties
·Dealing with incoming faults in a professional, courteous manner over the phone and via email
·Correctly logging incidents and faults, categorising and prioritising them.
·Providing desktop and server based support
·Diagnosing and resolving problems either remotely or in person
·Managing fault through their entire lifecycle from the first point of contact through to resolution
·New Starter Account and desk setup
·Checking reports and event logs
Technical Skills
·Windows Server 2016
·Active Directory
·Windows 10
·LAN and WAN Support
·Citrix XenApp
·VMWare
·Exchange 2010/2013
·Microsoft SQL Server
Other Requirements
·Good time management skills
·Excellent verbal and written communication skills
·Hold a full UK drivers' licence - this is essential
·Natural Problem-Solving Skills
·Have a solid background in helpdesk or Technical support environment
·Hands -on approach



This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd & Quattro Healthcare Ltd) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.  Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

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personal data to us you understand that your data will be processed in line with our Privacy Policy. To
view our full Privacy Policy please go to: https://bit.ly/2GAtG1R


The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here.