Customer Services Support Agent

Location: Leeds
Job Type: Permanent
Salary: £21000 - £23000
Reference: J12889
Contact Name: Debbie Gough
Customer Service Agent
Aberford LS25
£21k - £23k
This is a shifted position working Monday to Friday rotating weekly 8am - 4pm and 10am - 6pm.
Commutable from York, Leeds, Wetherby, Garforth
The Company
Established company based in a lovely location near Leeds and York. It offers a relaxed approach within a memorable working environment.
The Role

The role of a Customer Support Agent within is key to the long term customer satisfaction and ongoing quality initiatives.

The role is key to minimising in-life issues, identifying engineering, system and hardware faults. The ultimate aim is to give the customer a great experience.

It is a challenging technical role requiring an appetite and enthusiasm for detail, customer service, quality and refusing to lose.

You will troubleshoot customer queries and advise the appropriate action. You will have strong abilities to give excellent customer service to customers at various hierarchical levels (from van driver to company directors)

Duties

●Working as part of a Helpdesk team with the common goal of ensuring our customers are sufficiently supported
●Carrying out remote triage and technical fixes to address issues
●A continuous improvement mindset - working with Technical Support & R&D teams to reduce in-life failures
●Liaising with customers and providing regular updates and feedback on reported issues
●Working directly under the supervision of the Customer Support Team Leader
●Documenting all procedures and methodologies
●Managing and tracking outstanding tasks to be triaged
●Timely updating of the in house systems
●Identify and escalate situations requiring urgent attention

Experience/Skills
●1-2 years' experience of working in a similar role
●IT literate
●Experience of dealing with diverse and complex customer requirements.
●Experience of dealing with customers both over the phone and email
●Experience of working in busy, dynamic customer focused environment
●Excellent communication skills verbally/written
●A logical thinker with attention to detail.
●Highly results orientated.
●Ability to understand technical issues.
●Ability to manage customer expectations.
●Ability to diffuse difficult situations.
●Positive attitude.
●Encouraging and maintaining positive moral.
●Strong sense of customer service.
●The ability to prioritise and multi-task.
●Team player.




This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd & Quattro Healthcare Ltd) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.  Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

By applying for the above position and providing your
personal data to us you understand that your data will be processed in line with our Privacy Policy. To
view our full Privacy Policy please go to: https://bit.ly/2GAtG1R
The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for the interest in this role!