French Field Support Agent

Location: Leeds
Job Type: Permanent
Salary: £20000 - £22000
Reference: J12888
Contact Name: Debbie Gough
French Customer Service Agent
Aberford LS25
£20k - £22k
MUST BE FLUENT IN FRENCH
This is a shifted position working Monday to Friday rotating weekly 8am - 4pm and 10am - 6pm.
Commutable from York, Leeds, Wetherby, Garforth
The Company
Established company based in a lovely location near Leeds and York. It offers a relaxed approach within a memorable working environment.
The Role

As a Field Support Agent you will be providing commissioning support to the Installation Engineers. This is a key role and you will support the In-day jobs with the objective of driving the right first time mentality.

Duties

●Field calls from the engineers to commission all supported hardware types on legacy or next generation platforms
●Proactively monitor the in-day jobs to prevent failures
●Support commissioning requests from customers
●Provide telephone support to handle all types of engineer requests, Salesforce support, customer cancellations, inventory issues and sickness.
●Validate the completed jobs to ensure that the hardware has been installed and commissioned accurately, approve the jobs to enable the IPP to invoice
●Schedule lead engineers for revisits and customer training
●Schedule lead engineers to complete on-site reverse engineer requests
Experience/Skills
●1-2 years' experience of working in a similar role
●IT literate
●Fluent in French and English
●Experience of dealing with diverse and complex customer requirements.
●Experience of dealing with customers both over the phone and email
●Experience of working in busy, dynamic customer focused environment
●Excellent communication skills verbally/written
●A logical thinker with attention to detail.
●Highly results orientated.
●Ability to understand technical issues.
●Ability to manage customer expectations.
●Ability to diffuse difficult situations.
●Positive attitude.
●Encouraging and maintaining positive moral.
●Strong sense of customer service.
●The ability to prioritise and multi-task.
●Team player.




This vacancy is advertised on behalf of gap personnel group (Quattro Recruitment Ltd & Quattro Healthcare Ltd) who operate as an Employment Business. gap personnel group is an Equal Opportunities Employer.

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.  Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

By applying for the above position and providing your
personal data to us you understand that your data will be processed in line with our Privacy Policy. To
view our full Privacy Policy please go to: https://bit.ly/2GAtG1R
The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for the interest in this role!