ap professional are operating as an employment agency on behalf of its client.
Location – Morley Leeds
Hours of work – 37.5 hours
Salary - £8.50 ph
Duration: 12 weeks On going.
Our Leeds operation is based in Morley where you will be required to work as part of a team to deliver great customer service to our colleagues and key stakeholders. We will have high expectations that you are able to complete tasks and queries within the required time frames, effectively resolve customer questions and queries.
If you’d like to be part of a Global community of Shared Services with a mission to provide simple, standard, and compliant back office services and you think you’d thrive on working as part of a team within a large transactional HR operation this could be the role for you.
Responding to and resolving customer questions and issues
Correctly processing tasks and activities requested by our customers through a ticket resolution system or by telephone and e-mail
Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues
Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation
Collaborating with managers, team leaders, team colleagues, customers and other business partners
Completion of people administration tasks as part of the employment lifecycle, recommending ways to improve the ways we do things where it would benefit the customer experience
Adapting to and learning from change, challenges and feedback
Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received in order to complete or resolve the customer request.
Experience, attributes & skills sought:
You will need to be organised with a high attention to detail and the ability to plan and prioritise your own work load. Ideally, you will have Administration experience however, IT and Microsoft Excel skills are essential. You will possess:
Exceptional service skills, and capable of speaking to others on the telephone with a polite, professional and clear manner
High attention to detail and accuracy
A talent for problem solving and the ability to apply judgement based on the situation
Excellent written and verbal communication skill
Experience in planning and prioritising your own workload
The ability to adapt and work flexibly with changing work demands and tasks
Computer literate with the ability to learn new system
Job Types: Full-time, Temporary