Call Quality Analyst

Location: Leeds
Job Type: Permanent
Salary: £18,000 - £24,000
Reference: BBBH1144
The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for the interest in this role!

 

gap professional are operating as an employment agency on behalf of its client.

Perm

Leeds, LS1, Flexible office hours Monday - Friday, £18,000 - £24,000 DOE plus benefits.

gap professional are recruiting on behalf of their well established, prestigious legal client in Leeds, for a experienced Call Quality Analyst. 

Key Responsibilities:

  • Monitoring department calls using analytics software.
  • Auditing calls to ensure 100% compliance using a scoring matrix.
  • Providing training where necessary throughout the company to improve service.
  • Ensure TCF attitudes throughout the business.
  • Manage and review data laws.

Experience, attributes & skills sought:

Essential

  • Minimum 2 years experience within a similar role.
  • Experience within financial or customer service sectors.
  • FCA handbook knowledge.
  • Responsible collections practices knowledge.
  • SRA regulatory knowledge.
  • Data Protection laws understanding and knowledge.

Desirable

  • Working within a law industry.
  • Speech Analytics System knowledge.

In return, you will benefit from:

Competitive salary dependent upon experience with regular reviews and a very bespoke benefits package from day 1. 

For more information on the role and the company please call 0113 2048581.

Closing date is 15/02/2020.

To Apply please follow the application process for the site this job is advertised on or email your CV to zoe.graham@gap-professional.com. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future