Client Account Manager

Location: Bristol
Job Type: Permanent
Salary: £35,000 - £40,000
Consultant's Branch: Bristol
Reference: SJ/PACAM
Contact Name: Stephanie Jones
Expiry Date: 2022-06-03

Location: Bradley Stoke, BS32  

Job Role: Client Account Manager

Hours: Monday to Friday 9-5:30pm (flexible with the occasional early start/late finish). The role will also include a mixture of working from home, office, and client site visits.

Annual Salary: £35,000 - £40,000 – Depending on experience

Role Type: Permanent

Purpose of the Job

gap personnel acting as an employment agency are currently recruiting for a Client Account Manager. The Client Account Manager will report to the Client Relationship Manager but will be responsible for managing all activity in their allocated accounts and ensuring a high level of customer service is being delivered.   

 

Job Responsibilities as Client Account Manager

  • Business-as-usual (BAU) Management of allocated Client Base across multi-channel solutions
  • Relationship management with Client BAU contacts
  • First point of escalation for account related queries and issues
  • Understand contractual SLA commitments for their clients and ensure all SLAs are delivered across various solutions
  • Prepare for and lead monthly client review meetings
  • Responsible for invoicing all Business-as-usual billable activity
  • Monitor and manage the client specific change management process, working closely with design, development and production ensuring client requirements for changes are met
  • Highlight and handover large changes that should be managed by Project Management Office
  • Attend Quarterly Reviews hosted by Client Relationship Management team
  • Monthly meeting with Client Relationship Management team to review accounts/plan and following month activity
  • Ensure correct margins are assigned to all stock items during the purchasing process
  • Keep Client Operations and Client specific documentation up to date
  • Share best practices with other Client Account Managers
  • Invoice Letter Management System, DaWeb (Web Portal) licences in a timely manner
  • Attend daily Production Meetings

The Candidate

  • Previous experience of working within a client management role
  • Ability to interact and communicate effectively with a wide range of people
  • Excellent customer service and attention to detail
  • Excellent analytical and problem-solving skills
  • Systematic approach to tasks and dedicated completer finisher
 

Additional Site Benefits:

  • Permanent position
  • Great transport links
  • On site Car Park
  • Job progression opportunity
  • Pension & Life assurance options
  • Wellbeing support, Employee assistance programme and Mental Health First Aid accredited workplace
 

Click APPLY now if you want to apply for this job role or email Stephanie Jones on bristol@gap-personnel.com 

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