Gap professional are operating as an employment agency on behalf of its client, a reputable based company who are looking for a Contract Sales Advisor
Job Type: Permanent
Hours of work: Monday to Friday 9-5pm
Part of the Original Style Contract Sales Customer Services Team, responsible for processing sales via telephone / fax / email and dealing with customer queries resulting from sales.
Liaising with new and existing customers to follow up sales enquiries.
Receive telephone calls from our customers, ensuring all calls are dealt with in a friendly and professional manner. Answering telephone calls.
Processing orders via telephone, fax and e-mail onto a customised computer system.
Support and liaise with the Specification Managers by answering queries relating to customer details, inputting of orders, displays and providing production ordering information.
Assisting customers with floor plans and quantity calculations.
Responding to and solving customer problems / queries/ complaints.
Liaising with warehouse / carriers with reference to distribution.
Input telephone, e-mail or faxed orders onto the stage telesales system, ensuring the customer details and orders are accurately entered and acknowledgements of orders are sent to customers.
Administration of correspondence generated from pro-formas / invoices and distribution documentation.
Working with the team to achieve various other tasks as required.
Working closely with architects, designers and property developers.
Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
Possess excellent communication skills with a confident, pleasant telephone manner.
Be a team player.
Have accurate keyboard skills and experience of data entry.
Have proven customer service / sales order processing experience.
Be enthusiastic with a desire to strive towards continuous improvement.
Be IT literate, with good MS Office skills.
Have the ability to work to set standards and procedures and also be able to work under pressure to tight deadlines.
Be able to work in an organised and methodical manner.
Have a willingness to learn.
Be educated to a good standard. Basic mathematical ability essential.
Be able to distinguish colour ranges.
Closing date is 13th September 2019
gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future