We are currently recruiting for a Consumer Credit Account Clerk for a 6 month contract based in Hapton, Burnley.
Please apply by sending over your CV
Working as part of the Retail Commercial Credit Team you will be responsible for the day to day account management of large Retail/E-Tail customers working closely with both Internal and External Stakeholders.
·Oversee distribution of invoices and credit notes (EDI/Email)
·Prepare and distribute customer specific statements (usually via excel)
·Allocate / reconcile customer remittances; dealing with customer Debit Notes, identify documents type, and raising Debit Memos on ERP System once debited from payment(s) within agreed timelines.
·Transactional Processing; Create Invoices, Credit Notes and Debit Notes both Customer and Supplier. Self-Bill reconciliations with those customers who operate on a self-billing model and having an appreciation of the HMRC requirements. Transact on customer / vendor portals.
·Returns; matching the credits to the Debit Notes and disputing discrepancies back to the customer. Working with Internal Partners (Customer Services & Returns Team) External Partners. Disputing discrepancies back to the customer and chase for repayment/re credit. Marking up & maintaining Dispute Reasons on ERP System within agreed timelines.
·Shortages: Report details to the Logistics Team and ensure PODs and are requested and attached to the query on ERP System. Disputing discrepancies back to the customer and chase for repayment/re credit. Marking up & maintaining Dispute Reasons on ERP System within agreed timelines
·Price Difference; liaising with Sales Reps/Manager investigating Customer Claims. Raise manual Credit paper work, enter and match. Disputing discrepancies back to the customer and chase for repayment/re credit. Marking up & maintaining Dispute Reasons on ERP System
·Convene regular conference calls with Customers, Internal Stakeholders to resolves issues, sharing outcomes with Team/Management.
·C.I. Operational enhancements, e.g. Understanding the operational changes within the Retail/E-Tail Sector and working with internal and external partners define and review current processes to accommodate a solution that suits both the business, customer and occasionally Vendor.
·Contracts; have a basic understanding of customer specific contracts and ensure we are transacting/adhering to the same.
·Support and coach Admin staff to deliver tasks to agreed timelines.
·Customer Site Visits.
·Provide Holiday Cover for Team Members.
·Ad Hoc Admin.
Ability to build strong relationships with stakeholders [Sales, Customer Service, A.P. Finance, Commercials, Purchasing, Customers and Vendors] to ensure that communications and relations are effective.
Adopting the following competencies;
·Serving Customers and Championing Customer Needs.
·Driving for Results in line with KPI’s and Departmental Vision.
·Ability to influence and negotiate at all levels.
·Attention to detail – able to report, analyse and interpret data and present back to a varied audience
- Organisation skills – able to plan and prioritise time to deal with conflicting priorities
- Computer literate, with a strong working knowledge of Microsoft Excel/Word essential.
- Ability to motivate others, self-motivate and work equally well individually or as part of a team
- Supporting Team.
·Demonstrate a strong understanding of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.