Customer Care Coordinator

Location: High Wycombe, Buckinghamshire
Job Type: Permanent
Salary: £20000 - £24000 per annum + additional benefits
Reference: BBBH5576_1649059062
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Calling all CUSTOMER CARE CO-ORDINATOR'S

Are you a Customer Care Co-ordinator looking for a fresh start? Are you looking for a role with genuine progression, then look no further.

A rare opportunity within a renowned Plumbing and Heating company based just outside of high Wycombe. We are looking for a Customer Care Co-ordinator. This role is for a Customer Care Co-ordinator with experience working for either a construction contractor, a housing association, subcontractors, house builder or a service & maintenance background.

  • You will need to ensure control and management of various projects, Defects Periods, ensuring they are a tracked and planned in our Software (Commusoft)
  • Record all defects raised for the full contractual period, track and close these out within acceptable time frames, be responsible for maintaining regular contact with the customers post completion.
  • Liaise closely with the Customer Care teams in our Project data base.
  • Own all customer complaints and ensure they are acknowledged, investigated, and resolved within target timescale.
  • Private Customer Boiler Servicing, Landlord Certification, UFH and Cylinder Problems
  • Logging of all jobs on new build site properties and private clients on our internal system
  • Co-ordinating with our service technicians on their diaries with regards to repairs via PDA diary
  • Monitoring customer service email inbox, administrating the internal system and keep up to date the records for customers/jobs.
  • Ensuring that all paperwork is filled into the customer profile.
  • Escalating complaints to management where /when necessary.
  • Updating internal data base.
  • Liaise with accounts department on invoicing and contra charges.
  • Creating invoices / send them out to customer and ensure that payment are taken electronically.
  • Improving overall customer satisfaction in line with the targets set by the company
  • Providing quotes to the Clients by e-mail, obtaining approval

In return my client is offering;

  • Salary: 20,000.00-£26,000.00 per year.
  • Excellent pension scheme.
  • Career progression.
  • 23 days holiday + bank holidays.
  • Annual Bonus after one years' service.
  • Positive and friendly workspace.

Please get in touch with Luca on 01223 375629 / luca.dusi@gap-construction.com for more information on this role.