Customer Resolution Team Member

Location: Leeds
Job Type: Temporary
Salary: 8.50
Reference: CRT005

gap professional are operating as an employment agency on behalf of its client.

Temporary

Location, Leeds

Hours of work – 37.5 hours – including evenings and weekends.

Salary £8.50 per hour

Customer Resolution Team

Key Responsibilities:

To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
To manage the resolution of customer complaints, within given timescales.
To be the first point of contact for all customer related issues.
To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
Maximise customer satisfaction and ensuring full communication at all times.
Deal with escalated customer complaints

Experience, attributes & skills sought:

Previous call centre background
Previous complaint handling experience
Previous customer service experience
Analytical thinking
strong verbal and written communication skills

 

To Apply please follow the application process for the site this job is advertised on

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gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible.

Thank you for your interest in this role and we look forward to working with you in the future

Job Types: Full-time, Temporary

Salary: £8.50 /year


The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here.