Customer Service Administrator

Location: Mold
Job Type: Temporary
Salary: 9.34
Consultant's Branch: Flint
Contact Name: Amy Williams

Pay & Hours of Work

  • Mon – Fri (8:45am – 4:45pm)
  • £9.34 per hour  

 

Responsibilities

  • Accurate input of direct customer orders (UK and Export) via Oracle (ERP system) initially, moving to SAP in due course (full training will be given) ensuring the following: same day acknowledgement of orders, all orders are released to planning within 24 hours or escalated to line manager, confirmation of orders within 48 hours, right first time data entry of delivery address, packing & labelling instructions and management of accurate despatch and delivery dates to ensure logistics can complete orders to customer satisfaction
  • Proactive management of nominated key accounts supporting capture of campaign related orders in good time and, working in conjunction with commercial colleagues, maximising sales opportunities through the provision of world class customer service
  • Complete ownership of customer orders and provision of excellent experience
  • Working with Logistics colleagues, relay information to customers relating to any issues with delivery dates, updates or problems, to ensure an acceptable solution is reached
  • Answering incoming calls and efficient resolution of customer email / telephone queries
  • Capturing and logging any customer-affecting issue / complaint within quality system including customer returns
  • Maintain accurate records
  • Develop and maintain excellent relationships with customers and colleagues across the business

 

Essential Skills

  • Professional customer service expertise
  • Self-motivated, pro-active team player
  • Ability to multi-task and work accurately under pressure
  • Excellent communication skills

 

Desirable Experience

  • Working knowledge of ERP / SAP systems
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