Customer Service Administrator

Location: Trafford Park
Job Type: Temp to Perm
Salary: 9.00 - 9.50
Consultant's Branch: Manchester
Reference: RBCUST11
Contact Name: Gap Manchester
Expiry Date: 2021-05-12

Gap Personnel are looking for a number of customer service administrator for one of our busy clients in the Trafford park area of Manchester. 

 

LOCATION: Trafford Park

SNAP SHOT: We currently have a fantastic opportunity for a number of passionate Customer Service Consultant to work at our Head Office based in Trafford Park, The successful candidate will provide excellent customer service by interacting with our customers both online and offline. You will need to be a confident communicator and keep our customers central to everything that you do.

REPORTING TO: Customer Service Manager

KEY ACCOUNTABILITIES:

  • Provide information, support and advice to our customers.
  • Place customer orders via the admin console.
  • Respond to customer emails and telephone messages in a prompt and efficient manner.
  • Handle customer phone calls in an effective and professional way.
  • Try to resolve any issues quickly and be a compassionate mediator.
  • Provide multi-channel customer service.
  • Keep a record of all inquiries, comments and complaints.
  • Collect customer feedback.
  • Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE:

  • Service focused
  • Experience in customer service
  • Strong communication skills
  • Adaptable and flexible
  • Organised
  • Reliable
  • Ability to work under pressure.
  • Ability to work under pressure.
Various Shifts are available 
 
Rate of pay is £9.00ph 
 
For more information please call our Manchester office of Gap or click apply and we will call you back
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.