Customer Service Adviser

Location: London
Job Type: Temporary
Salary:
Reference: SJ/COMV
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role!

gap personnel have an exciting opportunity for a Customer Service Advisor at Veolia’s contract in Tottenham. The Customer Service Advisor will support the commercial waste service with the responsibility to administer and manage commercial waste accounts, payment queries, debt, sales support and business administration.

 

The role;

Hours - Full time, 40 hours per week, Monday to Friday, 08:30 to 5pm or 9am - 5:30 pm

Location postcode- N17 9AZ

Pay rate - £9.23ph

Start Date – 06.07.2020

 

The Customer Service Advisor will also be responsible for;

 

  • Supporting the Portfolio Manager in all aspect of the service
  • To manage the commercial waste inbox and deal with all enquiries and disputes from businesses in a positive and professional manner
  • To work with the sales team, contact centre teams, collection teams and clients, provide information and resolve queries
  • To proactively process all-new, amended and closed contracts, raise invoices and credits to customers and national accounts as required
  • To log customer details on WIMS/ECHO and arrange container deliveries
  • Assist with marketing and promotional activities to increase leads and opportunities for new sales
  • To use all Commercial and any other applications such as WIMS, SAGE, SalesForce and ECHO and ensure these are regularly updated and accurate.
  • Perform all administrative tasks required as part of the role including, email, phone and general enquiries
  • Ensure full compliance with all Veolia policies, Health and Safety policies and procedures.

 

Hours - Full time, 40 hours per week, Monday to Friday, 08:30 to 5pm or 9am - 5:30 pm

Location postcode- N17 9AZ

Pay rate - £9.23ph

The candidate;

 

  • Excellent customer service skills including the ability to handle difficult customers and situations
  • Excellent personal and office organisational skills, including prioritisation and working under pressure
  • Is a team player and can create and maintain a positive attitude to the team, proven through performance improvements and high moral
  • Excellent communication

Initial interviews with the client will take place via Zoom or Microsoft Team Meetings.

If you feel that you have the right experience for the role then get in touch at bristol@gap-personnel.com