Customer Service Advisor

Location: Chorley
Job Type: Temp to Perm
Salary:
Reference: AN1


The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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Gap Personnel Group are acting as an employment agency and we are looking to recruit a Customer Service advisor for our prestigious Distribution client in Chorley bucksaw village area. 

This is a Full time position - Term to perm role. Salary: £18,000 - £19,000 based on experience 

Working hours - Rotation shifts between: 8am till 4:30pm 9am till 5:30pm 10am till 6:30pm but could also be fixed on one of these shifts. 

You must also work 1 in 5 Saturdays 4 hours between 8am till 12pm and one Sundays on call. 

Role & Responsibilities 

• Provide first line support to all customer queries received via phone and email around: ? Delivery / Returns issues ? Parts/Technical enquiries ? Order management process ? Stock availability ? Urgent/critical requests ? Service recovery issues ? Events equipment ? Ad hoc requests 

• Case creation & ownership within CRM system to ensure all queries are managed through to completion 

• Root cause identification logged against the case in CRM 

• Liaise with internal teams to ensure first time resolution

• Pro-active communication with the customer to ensure they are updated on case progression 

• Customer level reporting as required Systems 

• Microsoft Dynamics CRM 

• Mitel phone systems or similar 

• Microsoft Office 

• PC Literate 

• AS400 

• Web based ordering systems Education 

• Educated to at least GCSE level with Maths & English as a minimum (Essential) 

• A Level (desired) Experience 

• Customer service / case handling (essential) 

• Supply chain / logistics background (preferred) 

• Complex query handling (essential) 

• Dealing with external parties / transporters (preferred) 

• Managing high volume workloads Skills 

• Excellent communicator / listener 

• Ability to own queries to resolution 

• Ability to work under pressure 

• Ability to work with minimal supervision 

• Ability to deal with high work volumes 

• Pro-active approach to query resolution 

• Ability to work with and engage sideways and vertically within an organisation 

• Customer first mind-set 

• Continuous improvement mind-set 

• Excellent telephone manner Competencies 

• Teamwork 

• Customer Focus 

• Building Expertise/Quest for Knowledge 

• Planning & Organisation 

• Adaptability/change orientation/pioneering 

• Self-Management 

• Pace & Ambition 

 

If you are interested in a role please send your cv over to Agnieszka.Nowacka@gap-personnel.com