Customer Service Advisor

Location: Castle Cary
Job Type: Temp to Perm
Salary:
The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for the interest in this role!

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for the interest in this role!

 

This role focuses on being the initial point of contact for customers from across the Animal Health group.

 

Location: Castle Cary

Hours of work: Monday to Friday (you will need to be able to cover between 8am-6.30pm)

The pay rate for the role is: £9.25ph/38 hours per week

 

Summary:

  • Responsibilities include taking customer order and managing customer enquiries, along with business development and adding value for customers. The role also requires the continued handling of day to day essential tasks and other duties which aid successful completion of our objectives. This position requires a strong customer focus and ability to prioritise and make decisions. This is a flexible, challenging and potentially rewarding team role.
  • Skills required would include the use of live web chat, email and SMS as well as excellent telephone skills.
  • To build new business and sustain repeat business through marketing activity and good customer care.
  • To expand on current customer ordering volumes.
  • As part of the team, to help achieve or exceed the financial objectives of the business.
  • Recommend and implement improvements to improve office procedures and or profitability.
  • Customer Focus & Order Processing
  • Dealing with customers, taking orders and building strong client relationships
  • Assisting with queries and sourcing product information
  • Following up queries, tracking deliveries and identifying out of stock items
  • Promoting special offers via telesales activity
  • A working knowledge of SAP having a working knowledge of the Practice Management Software customer care process
  • Being the initial point of contact for the customers of our Buying Group companies and taking ownership for resolving their initial enquiries
  • General Office Duties

 

Requirements:

  • Strong Admin and Customer Service background
  • Knowledge of Microsoft Office Packages
  • Great communication
  • Comfortable speaking with customers on the phone, via Live Web Chat, Email and SMS

 

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

 

Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible.