Customer Service Advisor

Location: Leeds
Job Type: Temporary
Salary: 8.50
Reference: CSTATM01


The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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gap professional are operating as an employment agency on behalf of its client.

Temporary

Location, Leeds

Full time and Part-time Available

Salary £8.50 per hour

Key Responsibilities:

  • To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept information throughout the complaint process.
  • To manage the resolution of customer complaints, within given timescales.
  • To be the first point of contact for all customer related issues.
  • To liaise with the client on a weekly basis and report on the level of customer complaint resolutions.
  • Maximise customer satisfaction and ensuring full communication at all times.
  • Deal with escalated customer complaints

Experience, attributes & skills sought:

  • Previous call centre background
  • Previous complaint handling experience
  • Previous customer service experience
  • Analytical thinking
  • strong verbal and written communication skills

Closing date is 16th May 2019

To Apply please follow the application process for the site this job is advertised on