Customer Service Advisor

Location: Trafford Park
Salary: 0 - 9
Contact Name: agnieszka.nowacka@gap-personnel.com
Contact Email: agnieszka.nowacka@gap-personnel.com
Expiry Date: 2021-12-18

Gapp are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.

Gapp is acting as an employment business and are recruiting for Customer Service Advisor in Trafford Park,M17

Potentially leading to permanent jobs and progression within the company when the opportunity arises after temporary contract

Responsibilities:

  • Answer a high volume of calls , emails and live chat whilst maintaining a rapid response rate according to agreed standards.
  • Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
  • To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the Company.
  • Provide information, support and advice to our customers.
  • Place customer orders via the admin console.
  • Provide multi-channel customer service.
  • Keep a record of all inquiries, comments and complaints.
  • Collect customer feedback.
  • Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.

Experience/Skills:

  • Service focused
  • Experience in customer service
  • Strong communication skills
  • Adaptable and flexible
  • Organised
  • Reliable
  • Ability to work under pressure.
  • Ability to work under pressure.

Requirements :

  • must have access to a laptop ,headset and be able to work from home
  • work between Monday – Sunday 8am – 9pm
  • transferable skills such as retail / hospitability
  • good computer skills
  • previous experience using office
  • there will be phone work

Pay rate is £9.50/h

 
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.