|Job Type:||Temp to Perm|
We are currently recruiting for Customer Service Advisors four our client based in Hapton, Burnley.
Salary: £18,500 per annum
Hours of work: 9am - 5:30pm Monday - Friday
1 hour paid
Working as part of a fast-paced team you’ll be our first point of contact for any external customer service queries ensuring we resolve queries in a timely and customer focused way by liaising with stakeholders across the business.
Handling inbound emails and occasional calls for internal (Sales/Credit Teams) and external Customers.
Customer delivery enquires - involving liaising with Couriers, Sales, Credit, Warehouse Teams (multi-sites) to ensure prompt resolution in line with KPI's.
Processing returns in line with customer / vendor terms.
Chasing open RMA's with Customers or Warehouse Team in line with KPI's.
RMA dispute resolution
Raising return and replacement sales orders.
Processing RTC (Return to Customer) goods and working with the credit team to ensure prompt recovery.
Create, manage, organise, and update relevant data / reports using database applications and spread sheets
Demonstrating strong awareness of and commitment to Ethics and Compliance and the Group Business Conduct Guidelines.
Processing carrier claims in line with SLA
Serving Customers and championing customer needs.
Driving for results in line with KPI's and departmental vision.
Ability to influence and negotiate at all levels.
Attention to detail - able to report, analyse and interpret data and present back to a varied audience.
Organisation skills - able to plan and prioritise time to deal with conflicting priorities.
Computer literate, with a strong working knowledge of Microsoft Excel/Word.
Self-motivated with a positive outlook, always willing to rise to a challenge.
Ability to handle large volumes.
•23 days holiday from start increasing up to a maximum of 27 days with length of service
•Access to a Cash plan provided by Healthshield
•Income protection scheme (including access to a wellness early intervention scheme)
•Access to cycle to work scheme
•Employee assistance programme
•Holiday purchase scheme
•Loyalty award at key service milestones
•Enhanced, Maternity, Shared Parental, Paternity and Adoption pay
To apply please send you CV to Gina.Deehan@gap-personnel.com or text 07808558724.
gap personnel operating as an employment business.