Customer Service Advisor

Location: Burnley
Job Type: Temp to Perm
Salary: £18,500
Reference: BL008-3
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We are currently recruiting for  Customer Service Advisors four our client based in Hapton, Burnley.

 

Salary: £18,500 per annum

 

Hours of work: 9am - 5:30pm Monday - Friday

1 hour paid

 

Working as part of a fast-paced team you’ll be our first point of contact for any external customer service queries ensuring we resolve queries in a timely and customer focused way by liaising with stakeholders across the business.

 

Key Responsibilities:

Handling inbound emails and occasional calls for internal (Sales/Credit Teams) and external Customers.

Customer delivery enquires - involving liaising with Couriers, Sales, Credit, Warehouse Teams (multi-sites) to ensure prompt resolution in line with KPI's.

Processing returns in line with customer / vendor terms.

Chasing open RMA's with Customers or Warehouse Team in line with KPI's.

RMA dispute resolution

Raising return and replacement sales orders.

Processing RTC (Return to Customer) goods and working with the credit team to ensure prompt recovery.

Create, manage, organise, and update relevant data / reports using database applications and spread sheets

Ad-hoc admin.

Demonstrating strong awareness of and commitment to Ethics and Compliance and the Group Business Conduct Guidelines.

Processing carrier claims in line with SLA

 

Skills Required:

Serving Customers and championing customer needs.

Driving for results in line with KPI's and departmental vision.

Ability to influence and negotiate at all levels.

Attention to detail - able to report, analyse and interpret data and present back to a varied audience.

Organisation skills - able to plan and prioritise time to deal with conflicting priorities.

Computer literate, with a strong working knowledge of Microsoft Excel/Word.

Self-motivated with a positive outlook, always willing to rise to a challenge.

Ability to handle large volumes.

 

Benefits:

•23 days holiday from start increasing up to a maximum of 27 days with length of service

•Access to a Cash plan provided by Healthshield

•Income protection scheme (including access to a wellness early intervention scheme)

•Access to cycle to work scheme

•Employee assistance programme 

•Holiday purchase scheme

•Loyalty award at key service milestones

•Enhanced, Maternity, Shared Parental, Paternity and Adoption pay 

 

To apply please send you CV to Gina.Deehan@gap-personnel.com or text 07808558724.

 

gap personnel operating as an employment business.