Customer Service Advisor

Location: Chorley
Job Type: Permanent
Salary: 0 - 0
Reference: CHORLEY CC
Contact Name: Marta Chamera
Expiry Date: 2022-02-19

An exciting opportunity has arisen for Customer Service Advisor within the team at our client based in Chorley.

Are you eager to start a new role that offers constant training and progression? Are you available immediately? Want to work with a leading UK company?

Successful candidate will be providing service and support to a wide range of client and provide internal support to team members.

Working hours are Monday to Friday between 8am-6pm – working shift pattern of 37 hours per week

Permanent contract opportunity!

Salary: £9.52per hour, increases to £10.50 after 12 weeks

Main Duties & Responsibilities:

Provide first line support to all customer queries received via phone and email around:

  • Delivery / Returns issues
  • Order management process
  • Stock availability
  • Urgent/critical requests
  • Service recovery issues
  • Ad hoc requests
  • Case creation & ownership within CRM system to ensure all queries are managed through to completion in line with agreed SLA’s
  • Root cause identification logged against the case in CRM
  • Liaise with internal teams to ensure first time resolution
  • Pro-active communication with the customer to ensure they are updated on case progression
  • Customer level reporting as required

Knowledge, Experience and Skills:

  • Microsoft Dynamics CRM and AS400
  • Mitel phone systems or similar
  • Microsoft Office
  • PC Literate
  • Web based ordering systems
  • Educated to at least GCSE level with Maths & English as a minimum (Essential)
  • A Level (desired)
  • Customer service / case handling (essential)
  • Rail industry knowledge (preferred)
  • Supply chain / logistics background (preferred)
  • Complex query handling (essential)
  • Dealing with external parties / transporters (preferred)
  • Experience of working in fats paced, high volume / short timescale environments
  • Excellent communicator / listener
  • Ability to own queries to resolution
  • Ability to work under pressure
  • Ability to work with minimal supervision
  • Ability to deal with high work volumes
  • Pro-active approach to query resolution
  • Ability to work with and engage sideways and vertically within an organisation
  • Customer first mind-set
  • Continuous improvement mind-set
  • Excellent telephone manner

In return for your hard work the company offer excellent career progression opportunities in a professional environment where you can acquire, use, and continue developing your skills.

  • Competitive Salary and pension scheme with life assurance
  • 25 Days Holiday + Bank Holidays
  • Employee Assistance Programme supporting wellness with immediate access to GP consultation and second opinions and mental health support
  • Employee referral scheme with financial reward
  • Professional Membership and Study Sponsorship
  • Pass scheme (£100 to undertake training of your choice)
  • Subsidised canteen

 

If you are interested in the role, please send your CV to marta.chamera@gap-personnel.com quoting Chorley CS

Gap Personnel are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

 

gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.