Customer Service Advisor

Location: Chorley
Job Type: Temp to Perm
Salary:
Reference: CServices/Chorley1
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Gap Personnel Group, operating as an employment business, are currently looking to recruit Customer Service Advisors for one our well-established client based in Fulwood

Main Duties & responsibilities:

 

Provide first line support to all customer queries received via phone and email around:

  • Delivery / Returns issues
  • Order management process
  • Stock availability
  • Urgent/critical requests
  • Service recovery issues
  • Ad hoc requests
  • Case creation & ownership within CRM system to ensure all queries are managed through to completion in line with agreed SLA’s
  • Root cause identification logged against the case in CRM
  • Liaise with internal teams to ensure first time resolution
  • Pro-active communication with the customer to ensure they are updated on case progression
  • Customer level reporting as required
Hours of work;-

A weekly rotation of;

8am-6pm Monday to Friday. This will be on a rota either 9am-4pm, 9am-5pm or 10am-6pm

Starting Salary

£10.52-£11.02 per hour 

This postion is a temp to perm positon 

Application Process

Please send CV to Michala James

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job