Customer Service Advisor - Inbound

Location: Manchester
Salary: 0 - 10
Contact Name: agnieszka.nowacka@gap-personnel.com
Contact Email: agnieszka.nowacka@gap-personnel.com
Expiry Date: 2021-12-20

Gap personnel are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.

Gap personnel is acting as an employment business and are recruiting for Customer Srvice Advisor in Trafford Park,M17 The successful candidate will provide excellent customer service by interacting with our customers both online and offline. You will need to be a confident communicator and keep our customers central to everything that you do.

Responsibilities:

  • Answer a high volume of calls , emails and live chat whilst maintaining a rapid response rate according to agreed standards.
  • Log information from calls received, file correspondence/data where required and maintain detailed and accurate records.
  • To ensure enquiries are dealt with efficiently and are handled empathetically, professionally and in line with the values and beliefs of the Company.
  • Provide information, support and advice to our customers.
  • Place customer orders via the admin console.
  • Provide multi-channel customer service.
  • Keep a record of all inquiries, comments and complaints.
  • Collect customer feedback.
  • Interact with store staff members to discuss any enquiries or queries that customers may have and consider the best solution.

Experience/Skills:

  • Service focused
  • Experience in customer service
  • Strong communication skills
  • Adaptable and flexible
  • Organised
  • Reliable
  • Ability to work under pressure.
  • Ability to work under pressure.

Requirements :

  • must have access to a laptop ,headset and be able to work from home - candidate must complete 2 week training on site before we working from home.
  • work between Monday – Sunday 8am – 9pm ( shifts: 8am till 5pm or 9am till 6pm or 12pm till 9pm ) You will be required to work every other weekend and you will get a day off during the week.
  • transferable skills such as retail / hospitability
  • good computer skills
  • previous experience using office
  • there will be phone work

We can accommodate home working if you have own laptop and headphones/headset available along with stable internet connection.
Two week training on site must be completed before we can accomodate you to work from home. 

Pay rate is £10/h

gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.