Customer Service Executive

Location: Wrexham
Job Type: Permanent
Salary: 24000
Consultant's Branch: Wrexham
Contact Name: Rebecca Brown
Expiry Date: 2022-05-31

Customer Service Executive

£24k per annum  

Monday - Friday / 9am – 5:30pm  

Wrexham

Our client based in Wrexham area is currently recruiting a Customer Service Executive to join their team on a permanent basis.  The purpose of this role is to ensure all customer satisfaction is achieved. Effectively bridging the gap between the Sales Team, internal & external customers, Finance, Logistics and related departments within the company to ensure the smooth completion of an end-to-end process.

Performance Objectives

  • Ensure customer delight.
  • Cross-selling or up-selling products as & when necessary.
  • Identify opportunities, produce leads, and book appointments for the sales teams while developing high quality leads.
  • Proactively follow up with customers in conjunction with key account managers.
  • Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required.
  • Work closely with the sales team to assist with their customer’s sales objectives.
  • Work effectively with all departments within the company to ensure customer requirements are met.
  • Customer service plays a key part of the day-to-day role which is in integral part of the business.
  • Respond to complaints from customers and give after-sales support when required.
  • Assist in managing  non-financial data in electronic form and present reports as & when requested.
  • Regularly update customer database.

Person Specification

  • GCSE grade C or above or international equivalent.
  • Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.
  • Confident in liaising with internal and external customers.
  • Familiarity in similar roles with CRM systems and practices.
  • Excellent communication and presentation skills.
  • Strong telephone manners and listening skills.
  • Ability to multi-task, prioritise, and manage time effectively.
  • Ability to think independently, assumes accountability.
  • Proven customer support experience or experience as a customer service representative
  • Resilient – ability to deal with pressurised situations and demanding customers.
  • A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
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