Customer Service Representative

Location: Newport
Job Type: Contract
Salary: 10.00
Reference: CSRHAS
Contact Name: Sophie Hughes
Expiry Date: 2022-11-26

Customer Service Representative

Do you have a passion for helping others and like the idea of supporting a branded play & entertainment company that creates toys and entertainment that make the world smile? We have an opportunity for a Hasbro Pulse Customer Service Representative to join our team! You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact in a fast-paced environment. You are equally adept at accurately documenting consumer issues while providing outstanding service. A strong customer service mentality and the ability to readily and positively adapt to change and innovation are required. We will train you on our products and systems.

A day in the life of a Customer Service Representative:

  • Effectively communicate with fans and collectors via telephone, email, online chat and Marketplaces such as eBay.
  • Keen understanding of fan & collector community
  • Actively listen to the customer and build rapport in order to troubleshoot and resolve concerns.
  • Provide outstanding service with every transaction.
  • Maintain in-depth knowledge of all products and promotions.
  • Identify and properly call out potential trends.
  • Meet/exceed individual statistical goals.

What you'll bring:

  • Customer service experience required. Call center or contact center environment preferred.
  • Knowledge of Microsoft Office Applications.
  • Self-starter with strong problem-solving skills.
  • Strong interpersonal, oral and written communication skills.
  • Solid understanding of PC and Mac with fluency in computer navigation.
  • Strong organizational and time management skills with a high attention to detail.
  • Ability to multi-task in a fast-paced environment.
Hours of work 8:30 -17:00 Monday-Thursday 
8:45 – 16:00 on a Friday
 

To apply, please submit your CV or alternatively please call gap personnel on: 01443 843499

Gap Personnel Group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.