Customer Services Account Lead

Location: Ilminster
Job Type: Permanent
Salary: £29,000
Consultant's Branch: Exeter
Contact Name: Shannon McMahon
Expiry Date: 2022-05-28


Location: Ilminster, Somerset
Assignment: Permanent contract
Hours: Monday to Thursday 8:30am – 16:30pm & Friday 8:30am – 16:00pm
Pay: £29,000 per annum

Duties as a Customer Services Account Lead:

  • Focusing attention on allocated Customer Accounts and supporting partners
  • Gaining an understanding of your customers business
  • Manage an overall customer experience using project tools
  • Provide monthly business update to customers
  • Strive to improve customer experience
  • Attending customer review meetings in support of the Sales Department
  • Managing order processing, RMA’s, concessions and quotes
  • Acknowledging delivery dates and advising customers of any changes
  • Attending customer meetings
  • Attending regular conference calls with customers
  • Working positively to develop good working relationships with colleagues and contracted personnel

About you:

  • Experience of working with a customer facing environment
  • Result orientated
  • Positive attitude
  • Flexible approach to working to deadlines
  • Attention to detail
  • Good knowledge of Microsoft Office programs
  • Experience of using ERP/MRP systems is desirable


  • 26 days holiday plus bank holidays
  • Company pension paid at 6%
  • Company bonus scheme
  • Health Cash Plan
  • Onsite parking
  • SAYE scheme
  • Corporate eye test vouchers
  • Cycle to work scheme
  • Employee Assistance Program
  • Long service and staff recognition awards

To apply for this role, please submit your CV via the Apply Now button or contact our Exeter Office on 01392 273665 for more information.

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