Customs Co-ordinator

Location: Wolverhampton
Salary: £20-£25K dependent upon experience
Reference: custwol
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Gap Personnel, operating as an employment business, are currently looking to recruit an Customs Co-ordinator for a client based in Featherstone, Wolverhampton.

Working hours: Monday to Friday 08:00 – 16:00

Salary: £20 - £25k dependent upon experience

Position Summary

Co-ordinatior of all Customs activities, to include import/export strategy and operational matters. Main focus of the role is to ensure that all UK legislation and AEO regulations are adhered to and continuously improve and stream-line the processes.   

Main Accountabilities


  • Maintain Customs Regulatory and AEO visibility within the organisation and routinely audit processes to AEO standard
  • Monitors local AEO certification and changes (e.g. monitors implemented processes, supervises receipt of security declarations, reports relevant changes to customs authorities)
  • Keep up to date with Customs regulation changes.

Customs Process Management

  • Introduce and maintain multiple reconciliations and trackers for fulfilment of Customs duties and AEO status fulfilment
  • Ensures correct customs clearance of import- and exports for local entity (including determination of correct classifications/customs values/customs procedures, notification to freight forwarders in close cooperation with suppliers and internal contact persons, monitoring of tax statements, creation of application for refund at relevant customs authorities) 
  • Manage deferment level, including issuing authorisation to use deferment account
  • Reconciliation of the deferment account
  • Reconciliation of the C79 certificate matching to MSS reports
  • Proactively ensure all processes are documented and checked off (audit)

Process Development / Training

  • Creates local work instructions in close collaboration with Corporate Customs and Export Control
  • Continuously update and improve the Customs Manual (to include but not limited to; Valuation, Licence requirements, Country of Origin, Classification (including SAP updates), agent management.)
  • Trains local colleagues on customs and export control regulations and topics

Stakeholder management

  • Supports local departments with regard to customs and export control topics (e.g. HS Codes, classification of goods, export control questions and so on)
  • Requests long-term supplier declarations from suppliers, evaluates their answers, claims missing declarations, enters relevant data in IT-tool, issues long-term suppliers declarations to customers
  • Acts as contact person for national customs and export control authorities.
  • Regular liaison with Local and Corporate Customs Managers
  • Maintain relationships with all freight forwarders/agents and actively monitor their performance
  • Engage external suppliers as needed.
  • Support teams in Intrastat/Postponed accounting post Brexit
  • Support teams in all Customs related Audits


  • To undertake any other projects as discussed and agreed with the Finance Manager



Key Performance Indicators/Key Result Areas

  • Ensure compliance with UK Customs and AEO legal regulations
  • Reduction of freight forwarder list
  • Identify areas and business activities of missing controls related to customs and export control
  • Report errors found and organise remediation actions / plans
  • Ensure quick availability of incoming goods


Internal & External Working Relationships

  • Internal: all departments
  • External: customs/export control and statistical authorities, suppliers, customers, auditors, freight forwarders


Job Requirements (Qualifications, Skills, Experience, Competencies)

Professional qualifications

  • Good knowledge of daily customs and export control operations 

Professional experience and skills

  • MS Office skills
  • Fluency in English (written and spoken)

Required competencies

  • Outcome-orientated
  • High commitment
  • Proactive attitude
  • Attention to detail
  • Organised
  • Excellent communication skills

If this role is of  your interest, please click Apply or send your CV to