Field Customer Account Advisor

Location: Gloucester
Job Type: Permanent
Salary: 18,500 - 20,000
Reference: BBBH959
Contact Name: Guy Allen
Contact Email: southwestcvs@gapprofessional.com
Contact Email: southwestcvs@gapprofessional.com
Contact Email: southwestcvs@gapprofessional.com
Contact Email: southwestcvs@gapprofessional.com
Contact Email: southwestcvs@gapprofessional.com
Contact Email: southwestcvs@gapprofessional.com
Contact Email: southwestcvs@gapprofessional.com


gap professional are operating as an employment agency on behalf of its client who are recruiting for a Field Sales Account Adviser on a permanent basis. Our client is the UK's largest weekly payment retailer. 

Hours: 39 hours a week, working 5 days between Monday and Saturday. Hours will vary between 8.00am – 20.00pm. 

Salary: £18,500 to £20,000 
Location: Gloucester 
Job: 
As a Field Customer Account Adviser, working remotely, you will provide valuable support to our clients customers, enabling them to manage their accounts effectively. You will skilfully balance your focus on customer retention and debt management by proactively working with customers, to understand their reasons for non/late payment and to work with them to identify solutions to resolve their account. As part if a regional team, you will seek to deliver strong performance, operating within the Company’s compliance, forbearance and collections process framework and be driven by the best interests of the customer at the heart of everything that you do. 

Key Responsibilities:

To provide valuable support to customers, enabling them to manage their accounts
Retain customers and keep them on track
To build strong relationships with other Customer Account Advisors, although you will mainly be working independently
Work closely with Store Managers to identify the customers that they believe are priority to ensure they receive a visit.
Record all visits on the device and add notes from the visit
Ensure that all customer complaints are handled professionally, logged as per the complaints handling policy.
Committed to own personal development to meet standards required in both current and future roles.
Ensure all checks and compliance measures are followed
Comply with all health and safety compliance,
Updating and maintaining records of all customer contact
Conduct home visits to manage accounts
Offer appropriate advice and guidance to customers
Ensure all customer complaints are handled professionally and logged.


Experience, attributes & skills sought:

Customer or account management experience – Preferably gained in a face to face environment
Build and maintain positive relationships when dealing with customers
Strong communication skills, particularly the ability to listen, negotiate and influence
Comfortable in following processes and compliance
Computer literate
Self-Motivated
Full Driving Licence with the ability to drive a small van.


In return, you will benefit from:

22 days holiday plus public holidays, increasing after 4 years of service.
Holiday boost (allows you to purchase additional holiday)
Pension Scheme
Colleague Purchase Scheme (Product Discounts)
Employee Assistance Programme
Retail and Leisure Discounts
Full Training Provided – Including a 4-day course


DBS, ID and Finance Checks are mandatory. 

Closing date 7th November 2019 

To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. 

gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future


The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here.