IT Support Technician 2nd Line

Location: Exeter
Job Type: Permanent
Salary: £20,000 - £30,000
Reference: BBBH1087
Contact Name: Guy Allen

Gap professional are operating as an employment agency on behalf of its client who are looking for a IT Support Technician 2nd Line

Job: Permanent
Location: Exeter
Hours of work: Monday to Friday, 8.30am to 5.30pm. After probation period, a shift pattern of earlies, lates and on-call will be required on a rota basis
Salary: £20,000 to £30,000

Summary:

The successful IT Support Technician 2nd Line will provide technical support, remotely to our customer base and support the team in the installation and configuration of applications within a virtual/hosted environment.


Key Responsibilities:

  • Setting up new customers, software updates, communicating with clients to resolve issues via the help-desk, telephone and remote access to customer sites, working as part of a busy help-desk team to promote a first-time fix attitude.
  • Demonstrate expertise providing 2nd line support in a Windows environment


knowledge, skills and Experience

  • Windows Server and Basic Networking (including DNS, Active Directory, Exchange, Hyper-V)
  • Windows Terminal Server (RDS) to the level of setup and troubleshooting (including redirected Printing)
  • MS Office & SQL back-end business applications
  • Maintaining system documentation to a high standard
  • Understanding the importance of IT security, within a physical and virtual environment

It would be advantageous to have Microsoft certification

IT Support: 3 years (Required)

Driving Licence: (Required)


Closing date is 20th December 2019

To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please click here. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for the interest in this role!