Night Shift Technical Agents

Location: Swindon
Job Type: Temporary
Reference: swcrna
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Gap personnel acting as an employment business are currently recruiting for Night Shift Technical Agents on a temporary ongoing basis based in Swindon.


Pay rate: £10.71 per hour with overtime available



Shifts vary and you will be covering 12 hour shifts 5 out of 7 days in between 1800-0600



Main duties:



• You will be responsible for liaising with customers based in Australia and the US providing 1st line support.

• Answering technical queries on various products such as home goods, sim cards, hardware/software and appliances.

• You will be expected to answer queries via email and telephone.

• Maintain a high level of customer service at all times.

• Ensure CRM system is up to date.


The ideal candidate:


• Be available immediately

• Have strong communication skills

• Ideally have basic IT Technical knowledge or a keen interest in IT

• Ability to work under pressure and to targets/deadlines

• Knowledge within computer networks & hardware




These roles are interviewing immediately with a start ASAP.