O&M Portfolio Manager

Location: Exeter, Devon
Job Type: Permanent
Salary: £23000 - £25000 per annum
Reference: BBBH5130_1635432729
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An outstanding opportunity for a distinguished O&M Portfolio Manager to join a forward thinking, well known Energy company. The company has built an excellent reputation in the solar energy market. It is poised to take advantage of increasing opportunities in solar power as the UK, and countries across the world, commit to a net zero carbon status.

The purpose of this role is to manage the relationships with one or more of our O&M clients and ensure we meet their needs and expectations.

You will work as part of a team looking after a client's portfolio of solar farms. You will be the first point of contact for clients, providing high customer services whilst managing the day to day running of the portfolio. Responsible for managing client's expectations and overall day-to-day customer service and support to ensure the effective execution of customer contracts. This is a varied position within a busy operational environment.

Main Responsibilities

Client facing duties:

  • Primary point of contact for Asset Owner and Asset Management.
  • Regular communications, notifications, impact assessments and co-ordination with Asset Owner representatives; including periodic performance meetings.
  • Responsible for ensuring Ethical Power deliver on all aspects of the O&M contracts
  • Carrying out all services listed in the contract scope within the contract timeframes
  • Carrying out additional services as agreed by the client
  • Monitoring the portfolio to ensure we respond to issues/faults within the timeframes specified within the contract
  • Taking action to ensure we meet or exceeds the guaranteed level of availability
  • You must gain knowledge of your clients O&M contracts and solar asset status in terms of open issues and activity plans.
  • Development, submission and closing of proposals to optimise performance of your portfolio.
  • Organising solar farm site visits for internal quality inspection, customer tours, issue co-ordination and resolution.
  • Liaison with landowners as needed, including ensuring they undertake site inductions, they are satisfied with the condition of the land, resolving any issues they have, and liaising with them in relation to grazing licences (where relevant).

Internal facing duties:

  • Asset monitoring to support the Service Delivery requirements
  • On call duty in support of Service Delivery rota.
  • Contract budget and profitability responsibility.
  • Asset and O&M contract performance reviews with key internal teams
  • Engagement and compliance with all the aspects of updating internal systems.

Skill requirements:

  • Client relationship experience.
  • Ability to communicate client needs with team and to engage with other parts of the business to ensure they resolve clients' issues in a timely manner.
  • Ability to manage multiple workstreams and relationships simultaneously.
  • Ability to put proposals together and help clients understand the rationale and the benefits of implementing them.
  • An excellent listener and strong communication skills.

If you have the necessary skills and experience for this role, please apply today. Alternatively, please get in touch with Luca on 01223 375629 / luca.dusi@gap-construction.com