Hospitality Reception Manager

Location: Wrexham
Job Type: Permanent
Salary: Upto £24,000 depending on experience
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Our client who is a well-known hotel based in Wrexham are currently looking for a Reception Manager to join their team on a permanent basis.


Duties to include;

  • To manage the day to day operation of the front of house operation - ensuring all systems and procedures identified and are in place and adhered to
  • To answer all brochure and tariff requests
  • To receive and check in hotel guests ensuring they are made aware of the services available in their bedroom, all public areas and throughout the entire hotel.
  • To ensure all reservations are handled through the reception function to maximise yield and to the correct company standards
  • To ensure the communication to and from your department is efficient and in line with operational requirements to meet service standards
  • To ensure the department provides a high level of service to customers and other colleagues
  • To ensure accurate billing and payment collection and the correct checkout procedure of hotel guests is carried out
  • To display an innovative and proactive approach to standards within the department and as a wider part of the management team
  • Responsible for all sales ledger transactions including statements and deposit control
  • To ensure reservations and arrivals are checked in line with company standard and ensure that reservation details are accurate 
  • The security and control of all keys
  • To complete all necessary company reporting as requested by the General Manager
  • To ensure all conference bills are posted on the day of business 
  • Ensure all banking is completed daily and floats are correct
  • To ensure that reception liaises daily with the reservation department to check rates for the day/week to ensure maximum conversion of sales
  • To ensure completion of rotas, timesheets, and forecasts in line with hotel policy
  • Supervision, training, and development of all staff in your department
  • To carry out Duty Manager shifts when required


Successful candidates;

  • Experience of working in a hotel is essential
  • Will have attention to detail
  • Will have the ability to follow processes and accurate data entry
  • Provide excellent customer service
  • Will have strong communication skills internally and externally
  • Must be well organised and approachable
  • Must be able to commit to the overall goals and objectives of the hotel in relation to sales, costs and teamwork
  • Must be presentable and smart at all times
  • Must be able to follow Health and safety procedures and fire regulations at all time
  • Must be flexible
  • Must be able to attend meetings and training courses arranged by the company 


Working Hours;

Full time -  Average of 40 hours per week (Must be able to commit to Monday - Sunday working)


Pay Rate:

Salary up tp £24k depending on experience



  • Free car parking
  • 28 days holiday entitlement including bank holidays 
  • An array of learning courses in which you can attend 
  • Uniform & Meals on duty 
  • Work place pension scheme 
  • Discounted travel in our Branded hotels
  • Friendly working environment