Are you a motivated customer service professional with fluent Russian language skills and strong and up to date export knowledge, seeking a position that will utilise these skills as part of your new role? Would you welcome the opportunity to join an International organisation who are passionate about growth and delivering on their promises?
If so, and you would describe yourself as customer-focused and someone who thrives on providing support and solutions that exceed customer expectation at every turn, this could be exactly the next step you seek in your career.
This position offers an excellent opportunity to invest your export knowledge & customer support experience into an organisation who truly value the diverse experience, talent and ideas of employees in supporting the achievement of their business objectives.
Purpose of Role:
Your role as Customer Service Representative is to be responsible for fulfilling customer needs, from the accurate ordering of products through to the successful delivery of products to the customer on time and in full.
Key Result Areas & Responsibilities:
Responsible for building and maintaining an effective working relationship with customers to be able to meet their needs and individual requirements
Responsible for processing customer orders accurately and efficiently. Following the customer order through to the despatch stage to ensure the customer receives the order within the delivery lead time and communicating any urgent requests internally
Shipping and Invoicing Documentation/Legislation – certificate of origin, bills of lading, EUR1 forms and letters of credit.
Responsible for checking stock levels needed to fulfil customer orders and liaising with ICO team to resolve stock issues and meet customer needs
Advising the customer of any potential issues that may affect their order and working to resolve these.
Accurately maintaining Customer price files.
Answering phone calls, and reacting efficiently and professionally to customer queries.
Investigating and processing customer complaints and invoice queries, which may include the accurate and timely creation of credit notes.
Organising returns via our freight forwarders and processing all the relevant documentation.
Maintaining high levels of customer service excellence whilst adhering to all Company procedures.
Having an understanding of the stock ordering process and advising the materials planner of additional stock requirements for customers
Responsible for closing off purchase orders and keeping the SAP system clean so that the data is accurate
Ideal Background – Education and Experience:
Previous experience in Export and current knowledge of this is essential
Excellent attention to detail and accuracy in service delivery
Proven customer account experience and delivering client-focused solutions based on customer needs
High level of customer service skills
Ability to build good working relationships with both internal and external Customers
Experience in working in a high pressure and volume environment
An excellent working knowledge of Microsoft Office and Excel
SAP Knowledge desirable (or knowledge of similar ERP system)
Minimum GCSE education
Personal Attributes – Capabilities and Skills:
Fluent Russian language skills (spoken & written), ideally native speaker
Absolute service-mindedness, always going the extra mile for our customers
Excellent verbal and written communications skills
Strong organisational skills
Ability to solve problems fast
Willingness to work as team member
Closing date: 3rd October 2019