Sales Support Coordinator

Location: Trafford Park
Job Type: Permanent
Salary: £22000 - £25000
Reference: Sales Support Coordinator
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This is a key role in supporting and assisting the Sales team in all aspects of support and particularly with the flow of orders from customers.

It’s very hands on, dealing with people from many departments and includes a wide variety of tasks and responsibilities.

The individual will enjoy working in a vibrant customer focused office.

REPORTS TO: Sales Office Manager

KEY RESPONSIBILITIES:

·Assist in the daily management of customer accounts.

·Ensuring all sales orders received and processed in a timely manner to meet customer requirements.

  • Ensure all daily invoicing is processed, reconciled and delivered to customers.
  • Tracking of customer sales orders through to invoicing.
  • To report daily order trackers & sales reconciliation reports.
  • Provide full support to the Sales Account Managers. This will include the set up and maintenance of customer accounts, creating quotes and processing all orders end to end, maintain customer product listings & taking payments.
  • Creating and maintaining the set-up of customer product files. This will include completion of new line forms and help with customer range plans.
  • Assist with the information flow between departments.
  • Fully supportive in helping resolve customer queries.
  • Ensure all administrative duties are completed on time.
  • Have a good relationship with customers and help ensure customer expectations are achieved.

ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE:

  • A minimum of 1 years experience in a similar role in an office environment
  • Excellent communication skills, both written and verbal.
  • Polite and helpful.
  • Organised and methodical with goods levels of attention to detail.
  • Computer literate with excellent MS Office skills
  • Adaptable to new systems & change
Working hours will be 41.25 per week between 08:00 - 17:00.
 
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