Location: Blackburn
Reference: SupervisorBlackburn
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role!

The purpose of the role:

Accountable for leading a shift in all operational activities. Accountable for achieving specified KPIs, and supporting the Shift Manager in the day to day operational tasks associated with the shift.  Responsible for managing, coaching and developing a team of operatives, who are driven to deliver high operational standards and become experts in the field of distribution. The role holder is also responsible for ensuring the shift is operationally fully compliant with all work instructions.


  • Effective operational management of the shift
  • Reporting, communicating and following up on daily KPI targets for the shift
  • Achievement of KPI targets and strives to improve/exceed
  • To work accurately and efficiently achieving productivity targets
  • Effectively building working relationships across shifts
  • Implementation and achievement of daily plan
  • Ensuring best practice
  • To oversee the usage of the Warehouse Management System (WMS) hardware within the team
  • Integrate WMS software to ensure accurate receipt/ replenishment/picking/ packing /despatch of all products
  • Adhere to Company policy with regards to both Health and Safety Legislation and Business Protection, and general site rules
  • Leading, managing and motivating the  team to ensure all goals  and core values are clear and embedded
  • Keeping the shift informed through clear communication
  • Recruiting, selecting and inducting of new employees
  • People management activities are completed on time and according to guidelines
  • Supporting and coaching team members against development goals set and delivery of people development plans

Business operations

  • Management and motivation of  the shift to deliver agreed targets and KPIs
  • Support the Shift Manager within specific tasks and projects
  • Contribute ideas to the overall distribution plan and People Plan ensuring teams are effectively engaged in the outputs
  • Promote and share best practice across departments in the distribution centre
  • Floor walks and control checks to ensure high operational standards are achieved( MBWA)
  • Ensure  compliance to all work instructions
  • Ensure distribution standards meet company guidelines
  • Ensure full compliance with all Health & Safety procedures and relevant legal requirements
  • Build strong cross functional relationships with other departments in the distribution centre

Customer Service

  • Ensure customer service measures are achieved through delivering professional excellence in customer service to our internal and external customers, acting on feedback
  • Continually assess store/ customer  feedback and initiate action plans accordingly – team  briefings reviewing
  • Support the Shift Manager to coach and develop team members to high levels of service
  • Map core values into all ways of working and ensure customer relationships reflect our values


  • Support the Shift Manager  in the recruitment, development and performance management of team
  • Support the Shift Manager to ensure all appraisals are carried out and documented with personal development plans in place
  • Support the Shift Manager in identifying  individuals with potential for growth – develop action plans to stretch and develop( Rising stars)
  • Support the Shift Manager  to identify underperforming team members and develop SMART action plans to improve performance
  • Completion of investigations as required
  • Lead by example the core values within the team and embed them into ways of working
  • Support the Shift Manager in the implementation of adequate manpower plans to ensure team is fully staffed in proportion to work, customer requirements and cost.
  • Support the Shift Manager to manage holiday entitlement to ensure the staff balance between DC requirements and staff entitlements throughout the year whilst ensuring there is  a consistent approach across all departments.

Essential Criteria

  • Experience of managing and motivating a team for high performance and maximum efficiency.
  • Proven success in coaching, developing and progressing team members.
  • Proven track record of delivering results and meeting targets.
  • Evidence of  a passion for delivering exceptional customer service.
  • Evidence of operational awareness – creating and implementing action plans to build the business.
  • Finisher who delivers against objectives and tasks set to set timelines.
  • Desire to achieve/ self-motivated
  • Flexible
  • Excellent attitude
  • Passion
  • Positive outlook
  • Good verbal and written communication skills, numerate  including IT proficiency
  • Cope well under pressure
  • Team Player
  • Motivator and coach.

Desirable Criteria

  • Level of operational experience that we can build on.
  • Supervisory experience.
  • Quality and results/ targets focused
  • Forward thinking
  • Practical approach
  • Practical experience of automated Warehouse Management systems.
  • Understanding of the principles of Supply Chain


If you are interested in applying or have more questions please contact Gina Deehan - or forward your CV to be considered for the role.