Technical Customer Service Advisor

Location: Exeter
Job Type: Temp to Perm
Salary: £19,200
Consultant's Branch: Exeter
Reference: TECHCUST
Contact Name: Shannon McMahon
Expiry Date: 2021-12-18

TECHNICAL CUSTOMER SERVICE ADVISOR – SOWTON INDUSTIAL ESTATE, EXETER / PERMANENT OPPORTUNITIES

We are looking for a Technical Customer Service Advisor to join our well known manufacturing client based at Sowton Industrial Estate, Exeter.

The purpose of this role is to take all entry customer and retail calls of a technical nature and provide them with the correct advise or transfer more complex calls to the relevant departments.

Your duties as a Technical Customer Service Advisor:

  • To resolve technical issues relating to any of the brands products raised by customers or retailers
  • Fault finding analysis
  • Handling calls and email enquiries
  • Document and report all calls and problems identified and log appropriately onto the company CRM system
  • Promote the brands annual servicing and repair work
  • Generate and log leads to increase demand and revenue for the company
  • To be an ambassador for the company increasing customer satisfaction with products and services
  • To carry out all queries in a professional manner and provide outstanding customer service
  • Ensure any information provided is accurate and appropriate in accordance with all the relevant regulations

About you:

  • Excellent verbal communication skills over the telephone and written communication via email or letter
  • Outstanding customer service
  • Self-motivated with excellent organisational skills and ability to multitask
  • Enthusiasm to learn new skills
  • Ability to accurately input data and maintain attention to detail
  • Must be able to work as part of a team
  • Computer literate

Proven experience within a similar role is desirable although all customer service experience will be considered!

Hours & Pay:

  • Monday to Friday 09:00am – 17:30pm
  • 38.75 per hour
  • £19,200

To apply for this Technical Customer Service Advisor role, please submit your CV via the ‘Apply Now’ button or contact our Exeter Branch on 01392 273665 for more information.

 

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