Customer Service Administrator

Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Customer service representative for a company based in Haydock area.

The position is on a temp to perm basis.

Candidates need to have logistics experience.

 

Salary:

·         28,000 per annum

 

Working hours:

·         Rotating shift pattern:

·         Monday to Friday

• Week 1: 07:30 – 16:30
• Week 2: 08:30 – 17:30

 

About the role

As a key link between our customers, drivers, and partner depots, you’ll play a vital role in keeping freight moving and customers informed.

Key responsibilities include:

• Handling inbound customer queries by phone and email
• Proactively updating customers on collections and deliveries
• Liaising with partner depots and third‑party networks to obtain delivery status updates
• Managing and resolving delivery issues with a calm, professional approach
• Logging and tracking issues through to resolution
• Building strong relationships with customers through clear, friendly communication
• Supporting the wider operations team to ensure service levels are met

 

About you:

We’re looking for someone who:

• Has a positive, bubbly personality and enjoys talking to customers
• Remains calm and professional when things go wrong
• Thrives in a busy, time‑critical environment
• Is organised, proactive and solution‑focused
• Has previous customer service experience (logistics or transport)
• Is confident using IT systems and communicating with multiple stakeholders

 

 

Interested candidates can send their CV to liverpool@gap-personnel.com

 

Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.