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Customer Service Administrator

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Job description
  • Flint, Flintshire, UK
  • 20-30K
  • Contract, Temp to perm, Temporary, Permanent,
  • AW-CS-FLINT
  • 17/10/2025
Job description

šŸŒŸ Customer Service Administrator, Flint

šŸ’° Up to £27,000 per annum

šŸ“ˆ Immediate Start Available 

Role Overview

Are you a proactive communicator with a passion for delivering outstanding service? As our Customer Service Administrator, you’ll be the vital bridge connecting customers, engineers, and internal teams. Your mission? To ensure customer enquiries are handled swiftly and technical support actions are coordinated seamlessly. If you’re organised, efficient, and ready to make an impact, this role is for you!

What You’ll Be Doing

  • Coordinate daily engineer calls: Review and assign tasks from the diary, keeping engineers fully informed

  • Manage site visit documentation: Request and process engineers’ site visit sheets internally

  • Customer portal oversight: Check and update customer portals weekly, keeping clients informed

  • Engineer support: Handle queries related to stock, job sheets, and site details via phone and email

  • Project updates: Keep project records accurate and up to date

  • System maintenance: Maintain the inhouse system 

  • Customer communication: Respond promptly to emails and enquiries with professionalism

  • Invoice enquiries: Liaise with accounts to resolve customer invoicing questions

  • Provide vital support by closing engineer calls, updating invoicing, and maintaining SV records during absence cover

Who You Are

  • Experienced in office administration with strong organisational skills

  • Proficient in Microsoft Office (Excel, Word, Outlook)

  • Familiarity with SYSPRO and Solarvista software a big plus!

  • Clear and confident communicator, both written and verbal

  • Logical thinker with a methodical approach to problem-solving

  • Able to manage multiple priorities and meet deadlines efficiently

  • Friendly, customer-focused, and a reliable team player

Why Us?

  • Join a company that values quality, teamwork, and innovation

  • Work in a collaborative environment where your contributions matter

  • Opportunities for learning and growth

Interested & Ready to Apply?

Send your CV to šŸ“© amy.williams@gap-personnel.com or call us on šŸ“ž01352 762213

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If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

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