Customer Service Advisor

🌟 Customer Experience Advisor, Saltney

Monday to Friday 8am-4pm or 9am-5pm (37.5 hour working week)

£12.78 per hour 

Purpose of the Role

As a Customer Experience Advisor, you’ll play a key role in delivering a seamless, efficient service across our B2B and B2C channels. You’ll process orders, resolve customer queries, and contribute to our vision of being the #1 choice in our industry. 

You'll be working within a supportive team where your communication, problem-solving, and organisation skills will directly impact how customers perceive the business - a key part of the company!

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🔑 What You’ll Be Doing

✅ Accurately process customer orders and respond to service queries
✅ Handle complaints professionally and in line with SOPs
✅ Work across multiple platforms – Salesforce CRM, Net EDI, SAP Business One
✅ Stay up to date with the product range, pricing, and promotions
✅ Log customer calls and actions in real time
✅ Escalate issues where needed and support fast, positive resolutions
✅ Work closely with internal teams, including sales and logistics
✅ Flag stock or transport issues early to avoid disruption
✅ Support with admin tasks and team priorities, especially during peak periods

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🌱 What We’re Looking For

✔️ Essential Skills & Experience

• At least 1 year of experience in a fast-paced customer service, sales, or call centre role

• Confident IT skills – MS Excel, Outlook

• High accuracy, attention to detail, and fast keyboard skills

• Strong written and verbal communication

• Comfortable working to deadlines and targets

• Collaborative team player with strong time management

• Able to follow processes and take ownership of tasks

• Calm, flexible, and customer-focused

➕ Desirable

• Knowledge of Salesforce and SAP Business One

• Experience with EDI and online B2B ordering portals

• Data handling or spreadsheet creation skills

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🌟 Who You Are

You're enthusiastic, dependable, and passionate about providing excellent service. You’re calm under pressure, enjoy problem-solving, and always take pride in delivering high standards. You’re also happy to flex and pitch in where needed — especially when the team is busy.

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💚 Why Join Our Client?

Driven by the company values...
✔ Quality | 🚀 Progressive | 💬 Service | 🤝 Working Together | 🌿 Wellbeing

We offer:

• A friendly, collaborative work culture

• A fast-moving, rewarding role with real impact

• Opportunities to grow your skills and make a difference

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📩 Ready to Apply?

If you’re passionate about customer service and ready to join the friendly team, we’d love to hear from you!

Send your CV to 📩 amy.williams@gap-personnel.com or call us on 📞01352 762213