Salon Manager

Salon Manager

£25k-£33k per annum depending on experience

35-40 hours across weekdays, evenings and weekends

Wrexham

 

Our client based in the Wrexham area is currently looking for a Salon Manager to join their team on a permanent basis. The Salon Manager will oversee all day-to-day operations of our client, ensuring the highest standards of customer service, salon performance, staff management, and compliance with health, safety, and legal requirements. This role is responsible for achieving sales targets, motivating the team, and maintaining a welcoming, safe, and profitable salon environment.

 

Performance Objectives

Operations & Business Performance

·         Manage the daily running of the salon, ensuring smooth and efficient operations.

·         Oversee customer service standards and ensure all clients receive an excellent experience.

·         Achieve and exceed salon sales and service targets (e.g., tanning packages, product sales).

·         Monitor and manage salon budgets, expenses, and profitability.

·         Oversee stock control, ordering, and supplier relationships.

Staff Management & Development

·         Lead, motivate, and supervise Sales Assistants and Support Assistants.

·         Create staff rotas to ensure adequate coverage, including evenings, weekends, and holidays.

·         Provide ongoing training, coaching, and performance reviews for team members.

·         Support recruitment, onboarding, and probation management for new staff.

·         Handle disciplinary and grievance issues in line with company policies.

Health, Safety & Compliance

·         Ensure compliance with all health and safety legislation, including tanning regulations, hygiene, and safeguarding.

·         Conduct regular risk assessments and safety checks.

·         Ensure age verification and Challenge 25 policy is strictly enforced.

·         Maintain accurate records (staff training, customer incidents, equipment maintenance).

Customer Service & Marketing

·         Handle customer complaints and resolve issues promptly and professionally.

·         Support marketing campaigns, promotions, and local outreach to drive new business.

·         Maintain high standards of presentation in the salon (cleanliness, displays, signage).

·         Build customer loyalty through excellent service and membership schemes.

 

Person Specification

Essential

·         Previous experience in retail, salon, leisure, or hospitality management.

·         Strong leadership skills and ability to motivate and manage a team.

·         Excellent organisational, planning, and problem-solving skills.

·         Confident communicator with strong customer service and complaint-handling ability.

·         Sales-focused, target-driven, with experience achieving business goals.

·         Sound knowledge of health & safety compliance and staff management procedures.

Desirable

·         Experience in tanning, beauty, or personal care industry.

·         Knowledge of salon software / booking systems.

·         Local market knowledge and ability to drive business growth.

 

 

Benefits

·         Competitive salary (based on experience).

·         Paid holiday entitlement (5.6 weeks pro-rata).

·         Free monthly tanning allowance.

·         30% staff discount on cosmetics.

·         Pension scheme eligibility in line with UK law.

·         Opportunity for performance-based bonuses.

 

To apply please call gap personnel Wrexham branch on 01978 366666 alternatively, send your CV to rebecca.brown@gap-personnel.com

gap personnel group is committed to the selection, recruitment, and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.