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Job description
  • Blackwood, Caerphilly, Wales
  • Permanent,
  • Other Specialisms,
  • 31/05/2024
Job description

Role Overview:

Responsible for coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation.

Key Responsibilities

Order Management:

  • Process customer installation requests accurately and efficiently.
  • Maintain accurate records of all orders and installations.

Supply Coordination:

  • Liaise with Production and Despatch to ensure the product is complete for installation.
  • Resolve any Production supply issues or discrepancies promptly.

Installation Scheduling:

  • Coordinate with installation teams to schedule fittings.
  • Communicate installation schedules to customers and ensure their availability.
  • Manage any changes or rescheduling requests efficiently.

Customer Service:

  • Serve as the primary point of contact for customers regarding order and installation queries.
  • Provide exceptional customer service, addressing any concerns or issues promptly.
  • Follow up with customers post-installation to ensure satisfaction.

Administrative Tasks:

  • Prepare and maintain documentation related to orders and installations.
  • Generate reports on supply and fit activities for management review.
  • Assist in the development and implementation of process improvements.


  • Proven experience in a similar role.
  • Experience with order processing and scheduling.
  • Strong organisational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Familiarity with inventory management software is advantageous.
  • Detail-oriented with a high level of accuracy.
  • Customer-focused with a professional demeanour.
  • Ability to work independently and as part of a team.

How to Apply:

Submit your CV and a cover letter detailing your relevant experience and why you’re the perfect fit for this position.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

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