30 Jobs Found
Sales/Customer Service Advisor
£25k per annum + £4500 OTE
Wolverhampton
Posted: 18 January 2023
Expires: 17 February 2023
gap personnel, acting as an employment business, are recruiting for x3 Sales/Customer Service Administrators on a permanent basis for our wholesale client based in Wolverhampton (WV6).
This is a very exciting role for an innovative and experienced individual, to grow with us at a time of expansion. Reporting to Senior Sales and Customer Services and being part of friendly team. We are looking for someone who is self-motivated, articulate and customer focused. The main aim of the Customer Services Representative is to provide excellent service and to meet and exceed our customers’ requirements as well as achieving sales growth.
Job Duties
Outbound business to business sales calls to include lapsed customers, new customers (cold calling) and upselling to existing customers.
Processing orders via telephone, fax and email onto a bespoke CRM system.
Processing inbound queries via both telephone and email quickly and professionally.
Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
Regularly updating the customer database to ensure that all details are up-to-date and accurate.
Advising customers of available products and offering alternatives that best fit their needs.
Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
Liaising with warehouse and distribution to ensure orders arrive on time.
Log customer issues as well as responding to and solving customer problems / queries / complaints.
General administrative duties.
Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.
Ideal Candidates:
You’ll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.
Experienced in business to business sales.
You will need to have good time management skills and able to prioritise your workload.
The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
Proficiency with MS Office applications.
Work accurately with attention for detail.
Self-motivated and passionate.
Benefits:
Straight permanent position
£25k per annum + additional £4.5k OTE and bonuses
9am till 5.30pm Monday to Friday
Free Parking
Staff Discounts
28 days holiday (including Bank Holidays)
If this is a role you would be interested in, please get in touch on 01902422940 or apply online with your CV
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Sales Executive
Sales Executive
£22k per annum
Monday - Friday / 9am – 5:30pm
Wrexham
Our client based in Wrexham area is currently recruiting a Sales Executive to join their team on a permanent basis. The purpose of this role is to ensure all customer satisfaction is achieved. Effectively bridging the gap between the Sales Team, internal & external customers, Finance, Logistics and related departments within the company to ensure the smooth completion of an end-to-end process. Due to the location of the business, own transport is essential.
Performance Objectives
Ensure customer delight.
Cross-selling or up-selling products as & when necessary.
Identify opportunities, produce leads, and book appointments for the sales teams while developing high quality leads.
Proactively follow up with customers in conjunction with key account managers.
Identify and follow up opportunities with companies who are not already on the database and generate new business leads as required.
Work closely with the sales team to assist with their customer’s sales objectives.
Work effectively with all departments within the company to ensure customer requirements are met.
Customer service plays a key part of the day-to-day role which is in integral part of the business.
Respond to complaints from customers and give after-sales support when required.
Assist in managing non-financial data in electronic form and present reports as & when requested.
Regularly update customer database.
Person Specification
GCSE grade C or above or international equivalent.
Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred.
Confident in liaising with internal and external customers.
Familiarity in similar roles with CRM systems and practices.
Excellent communication and presentation skills.
Strong telephone manners and listening skills.
Ability to multi-task, prioritise, and manage time effectively.
Ability to think independently, assumes accountability.
Proven customer support experience or experience as a customer service representative
Resilient – ability to deal with pressurised situations and demanding customers.
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount.
To apply please call gap personnel Wrexham branch on 01978 366666 alternatively, send your CV to rebecca.brown@gap-personnel.com
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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Purchasing Assistant
Purchasing Assistant
£24,078 per annum
Monday – Thursday 8am–4:30pm / Friday 8am–1pm
Wrexham
Based in Wrexham, an opportunity has arisen to join an established and internationally renowned manufacturing company on a permanent basis as a Purchasing Assistant working within the Purchasing Department. The successful applicant must be self-motivated and able to meet strict deadlines with flexibility in this fast-paced role.
Performance Objectives
Meeting cost targets for purchased parts and materials.
Negotiating prices with suppliers.
Conducting vendor surveys and ratings.
Drafting orders.
Person Specification
Administration experience, accuracy and attention to detail.
Competent in using MS Word, Excel & Outlook.
Proactive in solving issues arising.
Ability to communicate successfully with a range of internal and external contacts.
Experience working with a supply chain, purchasing or logistics function, preferably within a manufacturing environment.
Hold GCSE Maths and English at grade C and above, or equivalent qualification.
Previous experience of SAP.
Benefits
Flexible working hours.
Employer contributory pension scheme.
Educational sponsorship.
Attendance bonus and long service awards.
Sports & Social club for discounted events tickets and prize draws
Subsidised canteen.
Onsite parking.
To apply please call gap personnel Wrexham branch on 01978 366666 alternatively, send your CV to rebecca.brown@gap-personnel.com
gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
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