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Customer Service Advisor

Job description
  • Southend on Sea, Essex, England
  • Temporary,
  • Warehouse and Logistics,
  • customerserv
  • 31/05/2024
Job description

Are you passionate about providing exceptional customer service? Do you enjoy resolving issues and ensuring customer satisfaction? We are seeking a dedicated and personable Customer Service Representative for our client team based in Southend.

As a Customer Service Representative, you will be the first point of contact for customers, addressing their inquiries, resolving issues, and ensuring they have a positive experience with the company. If you are detail-oriented, have excellent communication skills, and enjoy helping people, this role is for you.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Resolve customer complaints and issues efficiently, ensuring customer satisfaction.
  • Maintain detailed records of customer interactions and transactions.
  • Provide accurate information about products and services.
  • Collaborate with other departments to resolve complex customer issues.
  • Upsell products and services where appropriate.
  • Adhere to all company policies and procedures.

Qualifications:

  • Proven experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to multitask and manage time effectively.
  • Proficient in Microsoft Office and customer service software.
  • High school diploma or equivalent; a bachelor's degree is a plus.

Shifts: Monday till Friday, 900-1700

Pay rate: £11.44 per hour.

If you believe this Customer Service Representative role is a good match for you, please hit "apply now" or send your CV  to southend@gap-personnel.com. We look forward to hearing from you.

The role is tremporary-ongoing.

 

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Thank you for your interest in this role and we look forward to working with you in the future. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business.gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy