Customer Service Agent

gap personnel, acting as an employment business, are recruiting for x3 Sales/Customer Service Executives on a permanent basis for our wholesale client based in Wolverhampton (WV6).

This is a very exciting role for an innovative and experienced individual, to grow with us at a time of expansion. Reporting to Senior Sales and Customer Services and being part of friendly team. We are looking for someone who is self-motivated, articulate and customer focused. The main aim of the Customer Services Representative is to provide excellent service and to meet and exceed our customers’ requirements as well as achieving sales growth.

Job Duties

• Outbound business to business sales calls to include lapsed customers, new customers (cold calling) and upselling to existing customers.
• Processing orders via telephone, fax and email onto a bespoke CRM system.
• Processing inbound queries via both telephone and email quickly and professionally.
• Support the retention and growth of the customer base by continually liaising with current customers and prospecting for new customers via own initiative or using our call list system.
• Regularly updating the customer database to ensure that all details are up-to-date and accurate.
• Advising customers of available products and offering alternatives that best fit their needs.
• Form meaningful customer relationships through conversations where you identify, understand and meet their needs, providing access to specialist advice where required.
• Liaising with warehouse and distribution to ensure orders arrive on time.
• Log customer issues as well as responding to and solving customer problems / queries / complaints.
• General administrative duties.
• Take on any other responsibilities or tasks that are within your skills and abilities whenever reasonably asked.

Ideal Candidates:

• You’ll need to be a highly organised, confident and an articulate individual who can work effectively under pressure.
• Experienced in business to business sales.
• You will need to have good time management skills and able to prioritise your workload.
• The ability to work well within a team across a range of people and recognise opportunities to secure increased business on behalf of the Company.
• Proficiency with MS Office applications.
• Work accurately with attention for detail.
• Self-motivated and passionate.

Benefits:

• Straight permanent position
• £25k per annum + additional £4.5k OTE and bonuses
• 9am till 5.30pm Monday to Friday
• Free Parking
• Staff Discounts
• 28 days holiday (including Bank Holidays)

If this is a role you would be interested in, please get in touch on 01902422940 or apply online with your CV

gap personnel have an exciting opportunity for a Payroll Administrator to join our team based in Nantgarw.

The ideal candidate will be a highly energised, flexible, self-confident with excellent problem solving and communication skills.  Experience of working within a similar role is essential.

Main responsibilities will be:

• Collect and review timesheet information
• Issue pay checks that are complete and correct for branches across South West
• Calculating payable hours, commissions, bonuses and deductions.
• Finalising payroll reports
• Cross check information from timesheets against the system

 The ideal candidate would need to be able to demonstrate the following:

• Excellent verbal and written communication skills
• Knowledge of IT software: Excel, Word.
• Attention to detail and strong numeracy skills
• Ability to prioritise tasks effectively
• Having a full driving licence would be an advantage

Key skills:

• Willingness to take on any challenge and a “can-do” approach
• Able to prioritise, handle multiple tasks, meet deadlines, and work well under pressure
• A highly organised individual whom pays close attention to detail
• A good team player

Pay Rate: £11

Hours of Work:

Monday to Wednesday 8am-4pm or 9am-5pm.

We will need to see full CV’s and if successful you will be called for interview.

gap personnel are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.

Closing date for applicants will be 5th April 2023.

Gap personnel (operating as an employment business) are currently recruiting for our client based in the Deeside area. We are looking to recruit 1x Part Time Accounts Assistant to join their team on a temporary basis (Maternity Cover). 

Pay & Working Hours

• 8:30am to 3:30pm

• 3 days per week - Flexible between Monday and Friday 

• £12 to £14 Per Hour DOE 

Responsibilities

• Creating sales invoices, statements & customer receipts

• Debtor control

• Posting purchase invoices

• Reconciling statements

• Identifying suppliers due for payment

• Reconciling credit card transactions, posting to relevant expense accounts

• Regular stock counts of spare parts

• Updating SAP

Essential/ Desirable Experience 

• AAT Level 3 or similar NVQ in book-keeping/ accountancy

• Knowledge of/ experience using Sage 50 or similar (we use SAP B1) and Microsoft Office (Word, Excel)

• Knowledge of VAT system and experience in filing returns

• Experience in currency exchange transactions (GBP/Euro) and posting transactions as journals

• Familiar with basic monthly management reports (Profit & Loss, Trial Balance, Debtors, Creditors)

• Awareness of varying nominal codes and tax codes for UK, EU and ROW

• Verbal and written communication skills

• Presentation skills

• Organisation and prioritising skills 

If you feel you are the right candidate for this position, please send your CV through to

 flint@gap-personnel.com.

gap personnel, acting as an employment business, are currently recruiting for a Payroll Advisor for our client based in the Wombourne area.

The role will involve, but not be limited to:

Responsibilities

• Imputing and processing a four-weekly payroll
• Data entry
• Validating Home Office documentation
• Organize and maintain files and database in a confidential manner
• Manage communication including emails and phone calls

Required Skills

• Previous payroll experience
• Experience using Microsoft applications, specifically Excel, Outlook and Word
• Excellent time management and organisation skills
• Works well under pressure and meeting deadlines
• Ability to work without supervision; use own initiative and solve problems
• Excellent communication skills
• Awareness of Data Protection and GDPR
• Drive to develop and progress

The hours of work are 9am - 5pm, Monday to Friday.

We are looking for at least 2 years experience within a similar field.

Gap personnel (operating as an employment business) are currently recruiting for our client based in the Deeside area. We are looking to recruit 1x Website Photographer to join their team on a temporary to permanent basis.

Pay & Working Hours

• 8am - 5pm

• Monday to Friday 

Responsibilities

• Photographing/recording all parts and products to enable our client to upload these to their website and catalogues
• General warehouse administration

• Inputting data - Alpha and Numeric

Essential/ Desirable Experience 

• Photography experience
• IT skills
• Demonstrates focus and attention to detail
• Good all round administration skills

Pay & Wokring Hours 

• Monday to Friday - 8am to 4pm
• £10.99 Per Hour 

Duties Include:

• Log entries into site system for all goods received and dispatched
• General inventory duties on site
• Some warehousing and FLT work required

Required:

• IT skills
• Previous data entry experience
• General office administration.
• Previous Warehouse Admin Experience preferred
• Counterbalance FLT licence

Gap personnel (operating as an employment business) are currently recruiting for our client based in the Flint area. We are looking to recruit 2x Stores People to join their team on a temporary - ongoing basis.

Warehouse operatives wanted in Skipton!

Immediate start for the right candidates.

Duties will include picking items from specific locations using hand held scanners and pick sheets and other general warehouse duties.

Temporary to permanent contract

Shift: 6am-3pm - Monday to Friday - 40 hours a week paid

Pay: £9.50 per hour, rate increases to £10.42 per hour from April following NMW increases

Please call 01254915000 if you are interested in this position! 

Job Title: Packer

Location: Ynysboeth, Abercynon

Pay Rate: days £10.42, afternoons and nights £11.46

Start date: 11th of April 2023 

Contract: Temporary to Permanent

ARE YOU LOOKING TO START A CAREER IN MANUFACTURING? OR MAYBE YOU ARE LOOKING FOR A NEW OPPORTUNITY? LOOK NO FURTHER!

gap personnel Cardiff, are currently recruiting for 30 Packers.

You will be joining a manufacturing company who specialises in contract packing, warehousing and distribution. They work with international companies and deliver service for the contract packing of organic and non-organic dried foods, super foods, powders, granules and liquids.

As a Production Operator you will be responsible for the production & packing of products in a busy cleanroom environment & movement of these products ready for dispatch.

Duties:

• Working on production line within clean room environment
• Maintain clean working area
• Loading and unloading machines with product and packaging
• Ensuring that the products are manufactured correctly and to the desired standards

Ideal candidate will have:

• Previous manufacturing experience
• Excellent, professional work ethic
• Ability to adapt quickly to a fast paced, dynamic work environment
• Own transport due to location

Available shift patterns & Benefits:

• 3 shift patter rotation – CANDIDATES MUST COMMIT TO ALL 3 SHIFTS
• Days – Monday to Friday 7am – 3pm
• Afternoons – Monday to Friday 3pm – 11pm
• Nights - Sunday to Thursday 11pm – 7am
• Pension
• Career Progression Opportunities
• Permanent contracts available

Successful candidates will be a pro-active team worker, liaising and co-operating with all members of staff. Operate within the confines of company policy and procedure requirements, including integrity and confidentiality in respect of the business. Abide by health and safety legislation in respect of yourself and others.

Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don’t have a CV? Call the office on 01443 843499 and the team will help you with your registration.

gap personnel is acting as an employment agency

Job Title: Production Operator

Location: Pontygwindy Industrial Estate, Caerphilly

Pay Rate: £9.50 - £19

Contract: Temporary to Permanent

ARE YOU LOOKING FOR A NEW CHALLENGE IN THE NEW YEAR? YOU ARE IN THE RIGHT PLACE!

gap personne Cardiff, are currently recruiting for 10 Food production workers to join a fast growing food manufacturing.

You will be joining a company that specialise in making dairy products and shipping it all over the UK.

As a Production operator you will be expected to support in all areas of production from loading machines to packing finished product.

Duties:

• Loading machines with product or packaging
• Quality checking finished product
• Packing finished product
• Manual handling to include, stacking pallets, wrapping and moving pallets on pallet trolleys.

Ideal candidate will have:

• Previous experience working in factory environment or a similar role.

Available shift patterns (shifts are subject to availability)

• Monday to Friday 6am - 2pm alternating 2pm - 10pm (Full time)
• Monday to Friday 6am - 2.30pm or until the job is finished (Full time)
• 7 days across 2 weeks shift patter, 6am - 6pm (Full time)
• 7 days across 2 weeks shift patter, 6pm - 6am (Full time)

Successful candidates will be a pro-active team worker, liaising and co-operating with all members of staff. Operate within the confines of company policy and procedure requirements, including integrity and confidentiality in respect of the business. Abide by health and safety legislation in respect of yourself and others.

Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don’t have a CV? Call the office on (phone number removed) and the team will help you with your registration.

gap personnel is acting as an employment agency

Job Title: Packer

Location: Ynysboeth, Abercynon

Pay Rate: days £9.50, afternoons and nights £10.45

Contract: Temporary to Permanent

ARE YOU LOOKING TO START A CAREER IN MANUFACTURING? OR MAYBE YOU ARE LOOKING FOR A NEW OPPORTUNITY? LOOK NO FURTHER!

gap personnel Cardiff, are currently recruiting for 30 Packers.

You will be joining a manufacturing company who specialises in contract packing, warehousing and distribution. They work with international companies and deliver service for the contract packing of organic and non-organic dried foods, super foods, powders, granules and liquids.

As a Production Operator you will be responsible for the production & packing of products in a busy cleanroom environment & movement of these products ready for dispatch.

Duties:

• Working on production line within clean room environment
• Maintain clean working area
• Loading and unloading machines with product and packaging
• Ensuring that the products are manufactured correctly and to the desired standards

Ideal candidate will have:

• Previous manufacturing experience
• Excellent, professional work ethic
• Ability to adapt quickly to a fast paced, dynamic work environment
• Own transport due to location

Available shift patterns & Benefits:

• 3 shift patter rotation – CANDIDATES MUST COMMIT TO ALL 3 SHIFTS
• Days – Monday to Friday 7am – 3pm
• Afternoons – Monday to Friday 3pm – 11pm
• Nights - Sunday to Thursday 11pm – 7am
• Pension
• Career Progression Opportunities
• Permanent contracts available

Successful candidates will be a pro-active team worker, liaising and co-operating with all members of staff. Operate within the confines of company policy and procedure requirements, including integrity and confidentiality in respect of the business. Abide by health and safety legislation in respect of yourself and others.

Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact. Don’t have a CV? Call the office on 01443 843499 and the team will help you with your registration.

gap personnel is acting as an employment agency

We are looking for Vehicle Assemblers to join the team at one of our rapidly growing clients in Haslingden!

Great opportunity to work for market leading manufacturer of temperature controlled commercial vehicles!

Interviews taking place at Head Office in Haslingden.

Immediate start available for the successful candidates.

Temporary to permanent contract after completing 12 weeks

Shifts & Rates of Pay: Monday to Friday 6.30am - 2.48pm - £10 per hour

Duties will vary dependent on the department:

• Using various machinery – Saw machines, Grinder, CNC

• Using various hand, air, and power tools so experience is essential

• Reading technical drawings and working towards specific measurements 

• Manufacturing and assembling / fitting different parts of vehicles: auto electrics, panels, doors, fixing, racking, tail lifts, locks etc

This is a very manual role, so candidates must be physically fit

Benefits that client offers once you are employed directly:

• Discount on food and retail shopping, days out and holidays

• Medical and counseling support 

• Cycle to work scheme

• Further pay increases based on skill set

If you are interested and have relevant skills please submit your CV to blackburn@gap-personnel.com