Customer Service & Stores Operative
gap personnel (operating as an employment business) are currently working on role for our client based in the Birmingham (B32 postcode). They are looking for Customer Service & Stores Operative to join their team immediately on a temporary basis with the view to become permanent for the right candidates.
Salary & Hours of Work
Salary:
Depending on experience
Shift Monday to Friday:
8.30am – 5.00pm
Job Description
To work with a small and busy team to be responsible for all Customer Service and Stores Operative related tasks such as taking/processing sales orders, answering emails and preparing orders for despatch.
Key Responsibilities
- Provide accurate, timely, customer focused administration of all orders and customer emails
- Deal will all customer telephone queries in a professional and timely manner
- Respond to customer emails with regards to placing new orders, dealing with parts enquiries, prices and due dates
- Ensure all new orders are entered accurately and processed accordingly
- Have full understanding of the whole DHL Express shipping process and the AX processing of delivery notes and invoices to assist other team members where required
- Ensure that actual inventory correlates with electronic records, these tasks will also include aisle counts to support the stock inventory levels.
- Assist with physical improvements to the Stores area, such as layout, ergonomics etc as part of the Stores team
- Ensure the stores area is clean, tidy and organised at all times, making the best use of available space
- Assist with picking and packing of Spares Parts orders from storage locations within the warehouse.
- Also assist with unboxing/un-crating of larger shipments where necessary
Specific Duties
- Process new orders and quotes within AX system
- Answering customer phone calls and emails in a timely and efficient manner and dealing with Goods in deliveries as required
- Sending order confirmations to customers within 24 hours (when a confirmed shipping date cannot be provided an order acknowledgement is to be sent. Shipping dates to be provided when available).
- Arrange transport for collection and drop off of goods (sameday requests, next day DHL Shipments)
- Take ownership of the service exchange programme by booking in items and allocating items once available from the Workshop team
- Assist with the picking, packing and preparation of orders for despatch
Selection Criteria
- NVQ in Customer Service or equivalent would be advantageous
- Previous experience in a customer service role would be advantageous
- Exposure to the manufacturing industry (specifically food and packaging) is advantageous
- Knowledge of sales order processing and invoicing
- Able to multi task, be flexible and work under pressure
- Able to develop, build and maintain strong relationship with management, co-workers, suppliers and clients
- Self-motivated and driven, able to look ahead and prepare for upcoming tasks
- Identification with tna values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect
- A fork lift license would be advantageous
- Excellent time management skills
- Excellent communication (written and verbal)
- Able to problem solve and make decisions in line with organisational philosophies and practices
- Able to work both autonomously and as part of a team
- Computer literacy in MS Word & Excel
- Additional language skills would be advantageous
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
To apply please email your CV to wolverhampton@gap-personnel.com or click Apply
Please note
If this job is a temporary role, gap personnel is operating as the employment business. If this role is permanent, gap personnel is operating as the employment agency. All adverts are refreshed weekly, applications to be submitted by close of play Friday. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. gap personnel group are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here’s our full privacy policy: https://www.gap-personnel.com/pages/privacy-policies Thank you for your interest in this role.
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