Italian Speaking Helpdesk Advisor
We are currently recruiting Italian Speaking Helpdesk advisor based in Cardiff
Shifts: Monday to Friday 8am - 16.15pm
Salary: £12.10 ph
If you are an experienced Italian Speaking Helpdesk advisor and are looking for the next move. Are keen to become an integral part of a fast-moving service canter environment, then we would be keen to hear from you.
The role of the service advisor to provide effective support dealing with customer queries; quotations; confirming payments / finance queries; assisting with replacement unit queries and reporting data for the Service team in addition to providing support to internal business units as required. The role will cover the following sections as and when needed - payments, spare parts, demo and helpdesk
General Task – Overview
Ensure customer calls and emails are dealt with in an effective and professional manner, taking ownership and action on tasks as required
Setting up new customer accounts / requests
Arranging shipments of orders / project requests
Generating status reports for service area as needed, tracking KPI’s set
Ability to construct professional, effective business communications
Skills:
Understanding how decisions affect customers and how their own behaviour impacts on the customer experience.
Structure own area of responsibility effectively and keep records of all open issues in a very complex working environment.
Strong administration skills with a high attention to detail
Organised with good time-management skills, able to plan own work (with training) and meet deadlines.
Ability to construct professional, effective business communications.
Qualifications and Experience Levels
Essential
Italian speaker required
Excellent verbal and written communication skills. An exceptional and professional telephone manner, the confidence to build and develop good relationships with clients
Quality – sets themselves high standards and be committed to their achievement.
Experience in Siebel, ORACLE E-Business and Oracle Service Cloud or similar business systems beneficial
Good IT skills including Microsoft Excel, eager to learn.
Desirable
Secondary school education with relevant qualifications
Vocational training plus minimum 2 years working experience desirable.
Sound like the job for you? Click APPLY to upload your CV and one of our friendly team will be in contact.
Please note
If this job is a temporary role, gap personnel is operating as the employment business. If this role is permanent, gap personnel is operating as the employment agency. All adverts are refreshed weekly, applications to be submitted by close of play Friday. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. gap personnel group are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here’s our full privacy policy: https://www.gap-personnel.com/pages/privacy-policies Thank you for your interest in this role.
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