Customer Service Assistant

£9.60p/h
Posted: 04 August 2022
Expires: 02 October 2022

Gap Personnel Group who operates as an employment business is working for a well-known client who is looking for 5 customer service assistants for their call centre based in the Norwich City Centre on a temporary to permanent basis.

You will need to be able to assist customers with various enquires and questions, handle complaints, trouble shoot technical problems and provide information.  Whilst ensuring the highest level of customer service is provided, and calls are answered in line with the guidelines and processes provided every call is different and the ability to effectively control the call in a calm and positive manner is essential.

Monday to Friday working 08:30 - 17:30

Pay £9.60 Per Hour

PRINCIPAL TASKS OF JOB / CORE RESPONSIBILITIES:

  • Answer and make calls, respond to emails
  • Handle customer inquiries over the phone and by email
  • Research required information using available resources
  • Manage and resolve customer complaints
  • Provide customers with product and service information
  • Enter new customer information into systems
  • Update existing customer information
  • Identify and escalate priority issues
  • Follow up customer calls where necessary
  • Document all call information according to standard operating procedures
  • Complete call logs

KEY COMPETENCIES REQUIRED:

  • Verbal and written communication skills
  • Problem analysis and problem-solving skills
  • Customer Service focussed
  • Organisational skills
  • Attention to detail
  • Judgement
  • Adaptability
  • Teamwork
  • Works well under pressure
  • Resilience

To apply:

Please send a CV to Norwich@gap-personnel.com or call 01603 767617

gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgements solely on suitability for the job.

 

Please note
All adverts are refreshed weekly, applications to be submitted by close of play Friday.
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within 1 week of the closing date. gap personnel group are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Click here to read our full Privacy Policy. Thank you for your interest in this role.

 
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