Customer Care Advisor

From £20,000 to £25,000 per annum
Burnley
Posted: 16 August 2022
Expires: 15 October 2022

Customer Care Co-ordinator

Gap Personnel Group, operating as an employment business, are currently looking to recruit a Customer Care Advisor for one our well-established manufacturing clients based in Burnley

Job Title

Customer Care Co-ordinator 

Role - Permanent

Reporting to - Customer Care Manager

Location - Burnley

Salary - £20-25K - Depending on experience

The Employer

Our client are part of a global organisation and are leading manufacturers of products. They have a customer base ranging from airports to pharmaceutical manufacturers, hospitals, universities and commercial offices.

Job summary

In this position you will handle incoming enquiries for product pricing, availability and lead-times as well as order entry and progression.

Main duties

  • Dealing with incoming customer enquiries
  • Providing product information and pricing
  • Creating and processing quotations
  • Data entry of orders, processing of associated documentation
  • Providing order progress information
  • Following up on customer requests
  • General administration
  • Providing general advice to customers
  • Ad hoc duties as and when required
  • Act as the key point of commercial contact for the customer via telephone and email.
  • Communication
  • Keep CRM records updated to reflect current status and progress with customer.
  • Make sure that sales staff have information as and when required.

Person Specification

  • Customer service or customer care or internal sales experience from a manufacturing/engineering type background beneficial.
  • Familiar with data entry, Word and Excel programs (basic level).
  • Knowledge of CRM programs would be advantageous.
  • Excellent listening skills.
  • Ability in developing and maintaining top rate customer relationships.

Shift Pattern & Hourly Rates

£20,000-25,000

Mon – Thursday- 8:30am-17:00pm

Friday - 9am-3pm

Job Type

Permanent placement

How to apply

If you think you are suitable for the role, please email your CV to michala.james@gap-personnel.com

The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job

Please note
gap personnel is operating as an employment business. All adverts are refreshed weekly, applications to be submitted by close of play Friday.
Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Successful applications will be contacted within one week of the closing date. gap personnel group are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us, you understand that your data will be processed in line with our Privacy Policy. Here’s our full privacy policy: https://www.gap-personnel.com/pages/privacy-policies Thank you for your interest in this role.

 
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Salary DOE
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Full details
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Full details
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Posted: 30 September 2022
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Job Title: Packer

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gap personnel is acting as an employment agency

Full details